Specialist-Registration I

Specialist-Registration I

This role supports a high-volume clinic serving approximately 100 patients daily and requires close collaboration across multiple departments. The Patient Service Representative plays a key role in ensuring a smooth and positive patient experience from arrival through departure, while maintaining accuracy in patient information and supporting clinical and financial workflows.

Schedule: Monday – Friday | 8:30 AM – 5:00 PM (Onsite) No weekends or major holidays

Location: North Hospital- Otolaryngology Department

Key Responsibilities

• Manage patient check-in and check-out processes
• Provide excellent customer service through patient and provider interactions
• Schedule appointments, including imaging services
• Verify insurance and ensure accurate entry of financial/demographic information
• Process pool messages, maintain bump lists, and scan documentation
• Collect payments and explain charges, policies, and procedures
• Answer incoming calls and appropriately direct patients and visitors
• Identify and resolve scheduling or workflow challenges with professionalism and empathy

Training & Development Benchmarks

• 3 Months: Competency in check-in/out, insurance verification, scheduling, scanning, and basic workflows
• 6 Months: Fully independent in all core responsibilities
• 12 Months: Highly proficient; able to identify workflow inefficiencies and suggest improvements

Skills for Success

• Prior healthcare and/or insurance experience preferred
• Strong customer service and communication skills
• Ability to remain calm, kind, and solution-focused in challenging situations
• Initiative, curiosity, and willingness to ask questions and learn
• Resourceful and adaptable with strong problem-solving abilities

Qualifications

• High School Diploma or GED required
• Experience in a healthcare setting preferred
• Ability to learn and retain medical coding (ICD-10, CPT preferred)
• Knowledge of medical terminology and clinical workflows preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Team & Culture

• Collaborative and cohesive team environment
• Team members actively support one another and leverage individual strengths
• Positive, patient-centered atmosphere focused on delivering high-quality care

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.