IT Support Specialist

Location: Killeen, TX (Onsite) Job Type: Full-Time Department: IT About the Role We're looking for a reliable and customer-focused IT Support Specialist to join our team. In this role, you'll provide hands‑on technical support to onsite employees and use remote support tools to assist employees working off‑site — no travel to remote employees required. You'll be the go‑to person for resolving hardware, software, and connectivity issues, helping ensure every employee has what they need to stay productive. This role is a great fit for someone who enjoys problem‑solving and wants to grow their career in IT. What You'll Do Serve as a primary point of contact for incoming help desk tickets, answering and triaging requests from both onsite and remote employees Troubleshoot hardware, software, network, and connectivity issues for onsite and remote employees Set up, configure, and maintain laptops, desktops, and peripheral equipment Enroll, configure, and manage devices using Microsoft Intune, including policy deployment and compliance monitoring Manage user accounts, permissions, and access requests (VPN, email, applications) Support onboarding for new hires, including equipment setup and account provisioning for onsite and remote staff Provide in‑person, hands‑on support at employee desks, and use remote desktop tools to assist off‑site employees Document issues, resolutions, and processes in the ticketing system Escalate complex issues to senior IT staff or systems administrators Maintain inventory of IT equipment and coordinate shipping/repairs as needed Provide basic training on software, systems, and security best practices What We're Looking For Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) 1-3 years of experience in a help desk or IT support role Experience supporting remote employees a plus Familiarity with Windows and/or Mac operating systems Proficiency with Microsoft products and services (Microsoft 365, Azure AD/Entra ID, Exchange, etc.), with hands‑on experience in Microsoft Intune for device management strongly preferred Working knowledge of networking basics (VPN, Wi‑Fi, DNS) Strong communication skills — able to explain technical concepts clearly and patiently Excellent organizational skills and attention to detail Willingness to travel occasionally and be available for after‑hours support as needed CompTIA A+ or Network+ certification a plus (not required) Benefits 401(k) Dental insurance Retirement plan Work Location: In person #J-18808-Ljbffr Socket.dev