Director of Oral Health Operations

Job Description

Job Description

Director of Oral Health Operations

Department: Oral Health Services
Employment Type: Full-Time, Exempt
Location: Multi-site position with regular travel between clinic locations

Families First Pediatrics & Wee Care Pediatrics is seeking an experienced and motivated Director of Oral Health Operations to lead and support our dental, orthodontic, and hygiene services across multiple locations.

This leadership position plays a key role in ensuring efficient daily operations, supporting high-performing teams, improving patient access, and delivering a positive patient experience.

The ideal candidate is a collaborative, solutions-oriented leader with strong dental operations experience, excellent communication skills, and a passion for developing teams and improving processes.

Working closely with the Vice President of Operations, dentists, orthodontists, and other organizational leaders, the Director of Oral Health Operations will help implement operational strategies, maintain consistent standards, and support the continued success of our oral health services.

Leadership and Team Development

• Provide leadership, coaching, and support to oral health managers and supervisors across all locations.

• Foster a positive, collaborative, and accountable team environment.

• Support employee development, performance management, and succession planning.

• Serve as a key resource for resolving operational, staffing, and patient concerns.

• Partner with Human Resources on recruitment, employee relations, and team development.

• Maintain a consistent presence across locations and facilitate regular leadership meetings.

Daily Operations and Patient Experience

• Oversee daily operations of dental, orthodontic, and hygiene services across multiple clinics.

• Develop and maintain effective staffing plans, provider schedules, and patient appointment templates.

• Collaborate with dentists and orthodontists to maximize patient access, operational efficiency, and productivity.

• Monitor key performance indicators, including chair utilization, production, case acceptance, and patient no-show rates.

• Identify opportunities to improve workflows, patient satisfaction, and overall clinic performance.

• Oversee dental supplies and equipment needs, coordinating with other departments as necessary.

Training, Standards, and Compliance

• Collaborate with dentists and orthodontists to maintain consistent operational protocols and best practices.

• Oversee staff onboarding, training, professional development, and competency requirements.

• Ensure appropriate tracking of employee credentials and required certifications.

• Support compliance with infection control, radiography, OSHA, HIPAA, Utah dental practice requirements, and organizational policies.

• Address audit findings and implement corrective actions in a timely manner.

• Work collaboratively with dental providers while respecting their clinical judgment and responsibility for patient care.

Financial and Operational Performance

• Manage site-level oral health budgets and monitor financial performance.

• Identify opportunities to improve operational efficiency and manage labor and supply expenses.

• Review production trends and operational performance to support organizational goals.

• Partner with Revenue Cycle teams to improve treatment planning workflows, insurance verification, and time-of-service collections.

• Implement operational improvements and corrective action plans as needed.

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field, or equivalent progressive dental operations leadership experience.

• Minimum of 7 years of experience in dental or orthodontic operations leadership, including multi-site management.

• Demonstrated experience leading teams, managing budgets, and improving operational performance.

• Strong understanding of dental practice operations, scheduling, production, and patient workflows.

• Working knowledge of dental practice management systems and Utah dental practice requirements.

• Excellent leadership, organizational, communication, and problem-solving skills.

• Ability to travel regularly between clinic locations.

• Valid driver's license, reliable transportation, and current automobile insurance.

Preferred Qualifications

• Clinical dental background or previous experience working directly in a dental or orthodontic practice.

• Experience developing operational processes, implementing performance improvements, and leading organizational change.

• Demonstrated success in mentoring and developing management teams.

• Full-time, multi-site leadership position requiring regular travel between locations offering oral health services.

• Work is performed primarily in dental clinic and office environments.

• Ability to work in a fast-paced setting while managing competing priorities.

• Occasional evening or weekend availability may be required.

• Ability to sit, stand, and walk for extended periods and lift up to 25 pounds.

• Regular computer use and documentation responsibilities.

• Mileage reimbursement provided in accordance with company policy.

At Families First Pediatrics & Wee Care Pediatrics, we are committed to providing quality care and creating positive experiences for the families we serve. We believe strong leadership, teamwork, and continuous improvement are essential to our success.

If you are an experienced dental operations leader who enjoys developing teams, improving processes, and making a meaningful impact, we encourage you to apply!

Families First Pediatrics & Wee Care Pediatrics is an Equal Opportunity Employer.