Technical Support Engineer - Data Management & Troubleshooting

Technical Support Engineer Bulgaria - Cohesity Join Cohesity as a Technical Support Engineer in Bulgaria and become part of a team that is reshaping data management. Responsibilities Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter Use available tools to investigate and troubleshoot technical issues Record customer interactions, including investigation, troubleshooting, and the resolution of issues Work closely with Cohesity engineering and account management teams Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions Provide the best experience possible for Cohesity customers Manage workload to ensure that all customer issues are resolved in a timely manner Assist in the development of comprehensive and reusable self-service solutions for future incidents Develop knowledge base article Qualifications Degree in Computer Science, Information Systems or related field & graduating in 2025 or 2026 Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly Operating Systems Knowledge – Familiarity with Windows, macOS, Linux Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python Must be fluent in English. Additional languages would be an advantage Applicants must currently be in Bulgaria or Europe and be willing to relocate to Bulgaria #J-18808-Ljbffr Uni Sofia