Senior Commercial HVAC Service Technician

Job DescriptionJob DescriptionSenior Commercial HVAC Service TechnicianJob OverviewPosition Title: Senior Commercial HVAC Service Technician – Level 4Salary/Pay Rate: $24.00 – $28.00 per hour (Based on Skills, Experience, Attitude & Performance)Job/Employment Type: Full-TimeSchedule: Monday – Friday, 8:00 AM – 5:00 PM; Some Weekends, Overtime & Periodic 24-Hour On-Call ServiceIndustry: Commercial HVAC / Mechanical ServicesReports To: Service Manager / Service Coordinator / Account Manager / Service Dispatch CoordinatorRequired Certifications: EPA Certification & NATE CertificationThe OpportunityWe are seeking an experienced Senior Commercial HVAC Service Technician to perform planned maintenance, advanced diagnostics, troubleshooting, and repairs across residential and commercial HVAC systems. This is a senior-level field position for a technician who is comfortable working beyond traditional split systems. You'll service and diagnose commercial packaged equipment, pumps, air- and water-cooled chillers, cooling towers, VAV and constant-volume systems, VFDs, economizers, energy recovery units, exhaust systems, and HVAC controls.You'll also work extensively with control systems and are expected to develop a detailed understanding of Carrier, Honeywell, and Trane controls, including system operation and diagnostics. We're looking for a technician who combines strong technical capabilities with professionalism, accurate documentation, efficient field performance, and excellent customer service.How You Will Make an ImpactCommercial HVAC Service & DiagnosticsPerform planned maintenance on residential and commercial split and packaged HVAC systemsDiagnose and repair HVAC equipment and componentsTroubleshoot customer comfort and system-performance issuesService and repair pumps, air-cooled and water-cooled chillers, cooling towers, VAV systems, and constant-volume systemsDiagnose and service VFDs, fire dampers, exhaust fans, economizers, and energy recovery unitsService HVAC accessories including zone systems, humidifiers, dehumidifiers, UV lights, and specialized air filtration systemsApply electrical and refrigeration principles to diagnose system failuresSafely operate HVAC diagnostic equipment, testing devices, hand tools, and power toolsComplete necessary repairs accurately and efficientlyHVAC ControlsDiagnose HVAC control-system issues and understand system sequence and operationDevelop and maintain detailed working knowledge of Carrier, Honeywell, and Trane control systemsTroubleshoot controls associated with commercial HVAC equipment and building comfort systemsIdentify whether equipment, electrical, refrigeration, or control-related issues are contributing to system failuresField Service & Customer SupportProvide professional service at customer locationsDevelop strong relationships with customers through clear communication and dependable serviceExplain identified system issues and appropriate repair recommendationsSelect appropriate diagnostic and repair charges from the company's flat-rate pricing system or time-and-material pricing in accordance with company policyIdentify appropriate HVAC equipment replacement opportunities and refer qualified leads to the Comfort ConsultantDiscuss planned maintenance agreements with customers when appropriateHelp retain and renew existing prepaid maintenance agreementsService Efficiency & DocumentationComplete service paperwork clearly, accurately, and on timeAccurately document labor hours, materials, repairs, and applicable revenueNotify the Service Coordinator immediately when an assigned project or repair is falling behind expected repair timesMaintain productivity while completing assigned service calls to company standardsMinimize unnecessary callbacks by diagnosing and repairing systems correctlyFollow company procedures for warranty-related serviceVehicle, Tools & InventoryMaintain a clean and organized company service vehicle and work areaMaintain appropriate truck stock through the company's inventory restocking programEnsure necessary parts and commonly used materials are available for service callsProperly maintain company equipment, tools, and vehiclePurchase and maintain required personal hand toolsUse tools and diagnostic equipment safely and responsiblyTraining & Professional DevelopmentParticipate in required technical training, seminars, and classesAttend manufacturer, utility, industry-association, and in-house training programsContinue developing technical knowledge of commercial HVAC equipment, refrigeration, electrical systems, and controlsStay current with equipment changes and service proceduresRequired Qualifications & ExperienceDemonstrated mechanical aptitude and advanced HVAC troubleshooting abilitiesExperience performing commercial HVAC service, maintenance, diagnostics, and repairsWorking knowledge of residential and commercial split and packaged HVAC systemsKnowledge of commercial HVAC equipment and system operationWorking knowledge of electrical and refrigeration principlesAbility to use HVAC service tools, meters, testing devices, hand tools, and power tools safelyAbility to understand and troubleshoot HVAC controlsAbility to follow technical and operational instructionsStrong customer service and communication skillsAbility to complete service documentation clearly, accurately, and promptlyValid driver's licenseEPA Certification – RequiredNATE Certification – RequiredTechnical School DiplomaAbility to participate in periodic 24-hour on-call serviceAvailability for overtime and occasional weekend work, particularly during peak seasonsPreferred Technical ExperienceStrong consideration will be given to technicians with hands-on experience servicing and troubleshootingAir-cooled and water-cooled chillersCooling towersPumpsVAV systemsConstant-volume systemsVariable Frequency Drives (VFDs)EconomizersEnergy recovery unitsExhaust systems and powered exhaustFire dampersZone-control systemsHumidifiers and dehumidifiersCommercial air-filtration and indoor air-quality equipmentCarrier controlsHoneywell controlsTrane controlsCompensation & Benefits$24.00 – $28.00 per hour, based on skills, experience, attitude, and performanceAdditional SPIFF opportunities for planned maintenance agreements and equipment replacementsMedical Insurance after 90 days of full-time employmentDental Insurance after 90 days of full-time employment401(k) Retirement Program beginning after one year of employmentTool Purchase Program with paycheck deduction optionCompany-sponsored technical and manufacturer trainingPaid Vacation:40 hours after completing the first yearAn additional 8 hours earned on each anniversary from years two through sixMaximum of 80 hours after completing six yearsSix paid holidays after completing the first yearCompany contribution toward uniform costsCompany Cell PhoneCompany Service Vehicle100% of company vehicle gas and maintenance coveredKey Performance ExpectationsSuccess in this position will be measured through a combination of technical performance, productivity, accuracy, customer service, and field organization, including:Maintaining appropriate daily service-call productivityCompleting calls and repairs within expected timeframesAccurate and timely documentation of labor, materials, and revenueKeeping assigned calls on schedule and communicating delays promptlyMinimizing warranty callbacks and repeat service issuesProper installation and use of replacement partsMaintaining a clean, organized service vehicle and work areaProperly maintaining company tools and equipmentKeeping required truck stock available and organizedIdentifying qualified equipment replacement opportunitiesGenerating planned maintenance agreement opportunitiesSupporting strong renewal rates for prepaid maintenance agreementsWho Will Succeed in This Role?This position is best suited for an experienced HVAC technician who is comfortable tackling complex commercial systems rather than simply replacing parts or performing basic maintenance. You'll need to understand how mechanical, refrigeration, electrical, and control systems interact and be able to systematically diagnose problems in the field.Just as importantly, you'll need to be dependable and organized. Successful technicians understand that completing the repair is only part of the job—accurate documentation, customer communication, truck organization, inventory management, and timely completion all contribute to a successful service operation.If you're an experienced commercial HVAC technician who enjoys solving difficult problems and wants to continue expanding your capabilities with chillers, controls, VFDs, and advanced commercial systems, we'd like to hear from you.Equal Employment OpportunityWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.