Tire Service Advisor

Description:
Take Ten Tire and Service currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of being the face of the company. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, requiring someone with a positive attitude, a strong work ethic, and a genuine commitment to customer service.
The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.
Essential Functions
* Promptly meet and greet every service customer in a friendly and courteous manner.
* Listen to customers' reasons for bringing their vehicle to the service department.
* Offer logical diagnostic services or repairs to satisfy the customers' concerns.
* Provide accurate estimates for all the services or repairs recommended.
* Maintain open communication with technicians and the shop foreman regarding job status updates.
* Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues.
* Make policy adjustments within the guidelines and budgets established by management.
* Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
* Write and complete work orders, explain the work done to the customer, and collect payments.
* Strive to ensure that every customer is very satisfied with the level of service the shop offers.
* Provide superior customer service at all times.
* Make yourself available for and complete all required and additional training the Company offers.
* Perform other duties as required by management.
* Adhere to company policies and legal regulations at all times when conducting business.
#tires #tiretech #commercialtires #servicetech #OKC #oklahoma Requirements:
* Customer Service background
* Automotive background
* Strong phone skills
* Able to stand for long periods
* Ability to work with a computer system
* Learn the Tiremaster program
* Prefered Bilingual
Work Environment & Physical Demands
* Tire shop environment
* Regular standing, walking, bending, and lifting
* Ability to lift up to 50lbs
Compensation & Benefits
* Competitive pay commensurate with experience
* Comprehensive benefits package, including:
* Medical, dental, and vision insurance
* Supplemental Insurance
* Paid time off and holidays
* 401 (k) with company matching up to 4%
Compensation details: 18-20 Hourly Wage