Veterinary Receptionist Supervisor

The Veterinary Reception Supervisor leads the front desk team and oversees the daily operations of the reception area to ensure an exceptional client experience. This role is responsible for supervising and coaching reception staff, managing scheduling and workflow, resolving client concerns, and partnering with hospital leadership to support efficient operations and outstanding customer service. Key Responsibilities Lead, coach, and support the reception team. Oversee daily front desk operations, including scheduling, check-in/check-out, phones, emails, and payment processing. Deliver exceptional client service and professionally resolve escalated concerns. Coordinate appointment scheduling to optimize hospital flow. Maintain a welcoming, organized reception area and collaborate with hospital leadership to improve processes. Work in a veterinary hospital setting with exposure to animal odors, noise, animal waste, bites, scratches, and potentially contagious diseases. We support your career growth through ongoing training, development, and advancement opportunities. Qualifications Previous experience as a Veterinary Receptionist is required; supervisory or leadership experience is a plus. Compassionate, professional, and able to remain calm in a fast-paced environment. Strong communication, customer service, and interpersonal skills. Highly organized with excellent multitasking and computer skills. Self-motivated with a positive attitude and a desire to learn, grow, and develop professionally. Benefits Employee Assistance Program Paid Vacation and Sick Time for ALL Employees Paid Bereavement Program Paid Parental Leave Program Competitive Compensation Continuing Education Allowance (applies to licensed/registered/certified roles) Tuition Assistance Program Access to a CVA/CVT/CVPM Partnership through Penn Foster Referral Bonus Program for most positions! Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. Note – some benefits may only be available to or vary slightly for full time employment status vs part time status. #J-18808-Ljbffr