Care Access Representative

Care Access Representative

Salary Range $20.00 - $24.00 Hourly

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door's mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY.

Open Door is currently seeking a Care Access Representative in our Ossining or Tarrytown location. The Care Access Representative has overall responsibility in a patient-centered team-based approach to promote patient access to health and wellness services. Primary responsibilities include supporting the Registered Dietitians and Behavioral Health providers with active schedule management, including patient outreach, confirmation calls, and rapid rebooking to reduce no-show rates and maximize provider productivity. In addition, the Care Access Representative will conduct Social Care Network screenings and connect patients with identified needs to follow-up navigation.

Duties and Responsibilities

• Assists in the management of the Registered Dietitian and Behavioral Health providers' schedules to optimize access, continuity of care and productivity
• Schedule and reschedule patients
• Confirms appointments with patients via phone or text
• Assesses barriers to appointment attendance and assists patients with addressing identified barriers
• Respond to patient inquiries daily
• Conduct Social Care Network screenings and connect patients with identified needs to follow-up navigation
• Outreaches and schedules participants for participation in educational programs (e.g. group nutrition education programs)
• Manages documents and telephone encounters
• Provides excellent customer service
• Attends team and/or staff meetings as assigned
• Perform additional duties as assigned

Qualifications

• High school diploma or GED required
• Bilingual Spanish and English fluency required
• Proficient computer use, including Microsoft 365 applications
• Able to understand and follow detailed instructions
• Highly organized and self-directed, able to multi-task
• Strong interpersonal skills including excellent active listening and clear oral and written communication skills
• Strong customer service, patient-centered orientation
• Passionate about providing high quality care to low-income, under-served individuals and those lacking access to health care
• Engaging, warm and caring personality, empathetic and driven to assist patients
• Able to function effectively as a member of an interdisciplinary team and committed to collaborative team-based care
• Culturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programming
• Flexible and solutions driven
• Comfortable working in a fast-paced, high accountability environment with different types of providers
• Effective in problem solving and exhibits excellent judgment and the ability to prioritize
• Experience providing health education and/or care/support in a medical or behavioral health setting preferred
• Maintains a safe environment of care for patients and staff

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to affect positive change in the health and lives of thousands of residents in Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on measurable goals and organizational success.

If you want to make a difference in the lives of thousands of patients and the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please upload your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Open Door is an Equal Opportunity Employer