Medical Front Desk

Be the First Impression of Patient Care At Medicus Spine & Joint, we believe the patient experience begins the moment someone walks through our doors. We are seeking a professional, compassionate, and highly organized Medical Front Desk Coordinator to serve as the face of our practice. This role is responsible for managing patient check-in, patient flow, scheduling, and checkout while ensuring every patient receives exceptional service and attention. This is not a passive receptionist position. It is a responsibility-driven role that requires attention to detail, strong communication skills, professionalism, and a genuine passion for helping people. If you enjoy building relationships, solving problems, staying organized, and creating positive patient experiences, we'd love to meet you. Key Responsibilities Patient Check-In & Registration Welcome and register patients professionally and courteously Verify demographics, insurance information, and appointment details Collect and scan required documentation Ensure all intake paperwork is complete and accurate Identify and communicate insurance or registration issues promptly Patient Experience & Clinic Flow Monitor patient arrivals and waiting room activity Communicate wait times and next steps clearly Coordinate patient movement between front office and clinical staff Address patient concerns professionally and elevate when appropriate Help maintain a positive, organized, and welcoming environment Checkout & Scheduling Schedule followup appointments before patients leave Collect copays, deductibles, and patient balances Review provider recommendations and nextstep instructions Process payments and maintain accurate records Coordinate with billing and clinical teams as needed What We're Looking For Required Qualifications 1+ year of experience in a medical office, healthcare reception, patient registration, or front desk role Strong computer skills and ability to learn EHR/EMR systems Knowledge of HIPAA and patient confidentiality requirements Excellent communication, customer service, and interpersonal skills Strong attention to detail and ability to manage multiple responsibilities simultaneously Experience with: Patient scheduling Insurance verification Copay collection Medical office workflows Preferred Qualifications Experience in a multiprovider or multispecialty medical practice Familiarity with orthopedic, pain management, neurology, neurosurgery, or chiropractic care Bilingual (English/Spanish) Experience collecting patient payments and discussing financial responsibilities The Ideal Candidate Friendly and welcoming Dependable and accountable Organized and detail-oriented Calm under pressure A strong communicator Patient-focused and service-driven A team player who takes ownership of their role Most importantly, you genuinely care about people and understand that every patient interaction matters. What We Offer Compensation & Benefits Competitive Pay Health, Dental, and Vision Benefits Paid Time Off Paid Holidays Monday-Friday Schedule No Weekends 401k and matching Training & Development Structured onboarding and training program Ongoing professional development Corporate support and resources Clear expectations and defined responsibilities Career Growth At Medicus Spine & Joint, we believe great employees build great careers. This role offers opportunities for growth, expanded responsibilities, and long-term career development within a growing healthcare organization. About Medicus Spine & Joint Medicus Spine & Joint is a multidisciplinary healthcare organization specializing in: Interventional Pain Management Orthopedics Neurosurgery Chiropractic Care Neurology Our mission is simple: deliver exceptional patient care through clinical excellence, operational excellence, and an outstanding patient experience. Every team member plays a critical role in that mission. #J-18808-Ljbffr Medicus Spine & Joint