Technology Support Specialist II

Onsite Technology Support Specialist II

Hansen Talent Group is seeking an onsite Technology Support Specialist II to support a large enterprise in Columbia, SC. This role requires a strong technical support background paired with excellent customer communication skills.

What You'll Do

• Troubleshoot and restore technical services and equipment using documented processes
• Resolve application, hardware, and software issues; escalate when business impact warrants
• Research, respond to, and document customer requests
• Maintain and update knowledge base and call tracking systems
• Proactively monitor systems, servers, and networks to prevent outages
• Analyze data to understand business impact and identify service gaps

What You Need

• Strong technical troubleshooting and problem-solving skills
• Proven experience providing technical guidance and informal user training
• Understanding of business systems and technical environments
• Ability to document processes clearly and keep documentation current
• Proficient with common enterprise applications and systems

• Technical support experience

Nice to Have

• Experience with Citrix
• VPN troubleshooting
• Microsoft products (Outlook, Teams)