Operations Manager

Job Description

Calibration Operations Supervisor

Title: Operations Supervisor
Location: Allentown, PA
Hours: Mon-Fri, 8am-5pm
Salary: Based on Expereince
Employment Type: Direct Hire

Position Overview:
Manage day-to-day operations of a commercial calibration and repair laboratory to meet and exceed customer requirements and business objectives. Responsibilities may include oversight of technical operations, customer service, shipping & receiving, quality functions, and laboratory personnel. This role requires direct interaction with customers, internal leadership, and cross-functional teams while independently managing complex assignments, resolving operational challenges, and driving continuous improvement initiatives.
Duties and Responsibilities:

• Lead daily laboratory operations and promote a culture of accountability, service, and operational excellence
• Manage departmental performance against financial objectives including Profit & Loss (P&L) responsibility
• Oversee and control variable expenses while managing technical and administrative staff performance
• Maintain and support laboratory accreditation requirements and expansion efforts including UKAS, KEMA, and ISO/IEC 17025 standards
• Drive process improvements and operational efficiencies to reduce costs and improve service delivery
• Provide technical support for business and operational initiatives
• Assist technical teams with troubleshooting and resolution of complex calibration and TMDE-related issues
• Manage laboratory assets to maximize utilization and identify opportunities to expand capabilities
• Support leadership initiatives and strategic operational projects
• Recommend equipment and asset acquisitions with supporting business justification
• Perform additional responsibilities as assigned

Minimum Qualifications:

• Experience managing a technical service group in calibration, repair, manufacturing, or related industries
• Minimum 10 years of experience within calibration and repair environments
• Experience supporting Physical Dimensional, RF/Microwave, and general test equipment calibration activities
• Formal PMEL or equivalent technical training preferred
• Minimum 2 years of leadership, supervisor, or section lead experience
• Knowledge of ISO/IEC 17025 accreditation requirements preferred
• Proficiency with Microsoft Office applications

Physical Requirements:

• Ability to lift up to 45 pounds without assistance
• Occasional standing and bending required

Working Environment:

• Primarily laboratory and manufacturing environments with occasional customer site support
• Domestic and international travel may be required

EOE/ADA