IT Support Team Specialist - Level II
MicroTech Systems, Inc
Job Description
Job Description
MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.
Responsibilities:
- Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
- Providing technical assistance and solutions to clients.
- Collecting specific and detailed information from reference sources, software utilities, or clients.
- Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
- Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
- Ensuring tickets are promptly assigned and processed.
- Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
- Contacting clients and resolving issues within SLA timeframes.
- Troubleshooting will involve both onsite and remote work. Professionalism is a priority.
- Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.
Requirements:
- Associate's degree in Computer Science (or the equivalent) is preferred.
- MSP experience preferred
- Four years minimum of related IT support experience - including but not limited to:
- Office 365 installation / configuration / administration / troubleshooting
- Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
- Microsoft Exchange
- Scripting knowledge and experience
- PowerShell knowledge
- Hypervisor understanding / administration
- Advanced installation, maintenance, troubleshooting of various backup solutions
- Advanced desktop, server, LAN and WAN troubleshooting and maintenance
- Technically savvy with strong time management skills
- Experience troubleshooting issues and achieving solutions
- The ability to explain to a non-technical person in a way they will understand
- Maintain a high degree of professionalism
- Maintain superior client relations
About MicroTech Systems:
MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.
MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.
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Vacancy posted 25 days ago
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