Internal Service Advisor

Internal Assistant Service Manager / Internal Service Advisor

Every employee with Toyota of Melbourne is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• 401k
• Paid Training
• Saturday Lunches
• Employee discounts on products & services

Responsibilities

Duties

• Greet customers promptly and professionally, providing exceptional customer service throughout their visit
• Listen to customer concerns and accurately document vehicle issues for service technicians
• Prepare detailed service estimates, including auto estimating, and explain repair options to customers and Sales team
• Upsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, and transmission services when appropriate
• Coordinate with mechanics and technicians to ensure timely completion of repairs and maintenance procedures like diesel engine repair, shocks & struts replacement, air brake servicing, and auto body repairs
• Handle cash transactions accurately and process payments efficiently
• Maintain detailed records of all services performed using service writing systems
• Follow up with customers post-service to ensure satisfaction and promote repeat business
• Assist in managing parts inventory related to vehicle maintenance tasks
• Process owes for sales department and make sure of completion.
• Create PO for vendors and process them in a timely manner.
• Organize and schedule vendors work for the sales team.
• Multitasking must be a strong suit

Qualifications

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Prior dealership experience or automotive service advisor background needed
• Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures
• Experience with auto estimating, auto body repair, transmissions, oil changes, alignment, suspension work, tire service, diesel engine repair, shocks & struts, brake repair, and air brake systems
• Excellent customer service skills with the ability to communicate technical information clearly to clients and Sales staff
• Sales experience including upselling automotive services and automobile sales techniques
• Mechanical knowledge combined with service technician experience is advantageous
• Ability to handle cash transactions accurately and manage multiple priorities efficiently
• Proven ability in auto service writing and automotive repair processes is highly desirable

Join our team as a Service Advisor to deliver top-tier customer experiences while leveraging your automotive expertise. We value professionalism, technical knowledge, and a passion for helping customers maintain their vehicles in optimal condition.

“We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.”