Temporary FIFA Uber Shuttle Brand Ambassador

Temporary Brand Ambassador

Transportation Management Services Inc. (TMS) is a global leader in ground transportation management, logistics, mobility planning, and venue transportation solutions. For more than 30 years, TMS has delivered world-class transportation operations for some of the world's most complex events, guided by a commitment to reliability, safety, and operational excellence. With experience spanning over 1,450 major events and contracts, TMS has safely transported more than 120 million passengers worldwide, establishing a reputation for precision planning, innovative mobility solutions, and trusted delivery. Our distinguished portfolio includes transportation operations for globally recognized events such as the FIFA World Cup, Olympic Games, Formula One, NBA, the Kentucky Derby, and Coachella, as well as major corporate clients including Microsoft and Google. TMS also supports large-scale citywide conventions and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC, ensuring seamless mobility solutions for attendees, staff, and stakeholders.

Position Overview

Brand Ambassadors Staff are the front-facing representatives of transport operations on match days, focused on customer interaction, wayfinding, and delivering a positive passenger experience. This role is less operationally focused and centers on providing clear directions, answering questions, and supporting spectators as they navigate transport services and venue access routes. Success in this role comes from strong communication, approachability, and the ability to remain calm and helpful in busy environments.

Key Responsibilities

• Greet and assist passengers in a friendly and professional manner
• Answer questions related to transport services, routes, and locations
• Provide clear, accurate directions to passengers

• Guide passengers to correct loading zones, routes, and access points
• Reinforce signage and wayfinding systems on-site
• Help reduce confusion and improve overall flow

• Communicate key messages using provided scripts and talking points
• Share updates or instructions clearly and consistently

• Observe crowd movement and flag issues to supervisors
• Assist with general passenger flow where needed

Professional Conduct

• Represent TMS professionally in operational meetings and coordination forums.
• Maintain clear communication with internal teams and external stakeholders.
• Ensure accurate documentation and timely reporting.
• Demonstrate leadership and professionalism in high-pressure environments.

Skills & Knowledge

• Strong communication and interpersonal skills
• Confident speaking with large groups and individuals
• Friendly, approachable, and professional demeanor
• Ability to stay calm under pressure
• Reliable and punctual

Qualifications & Experience

• Customer service, hospitality, retail, or event experience preferred
• No transportation background required
• Experience in public-facing roles is a strong advantage.

Work Environment

• Outdoor, spectator-facing role
• High interaction with large crowds
• Standing and walking for extended periods

The employee's responsibilities reflect the current needs and requirements of the Company as of the date of issuing this position description. Responsibilities may evolve as operational needs change.

Transportation Management Services, Inc. is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any protected class.