Business Analyst

Works closely with business stakeholders, portfolio managers, and subject matter experts to understand business needs and enable strategic goals through technology. Builds strong relationships across the organization to analyze business processes, identify opportunities for improvement, and translate business needs into effective technology solutions.

Major Responsibilities

Builds strong relationships with business stakeholders and subject matter experts to understand key business functions, processes, and technology needs. Elicits, analyzes, and documents business requirements using interviews, workshops, process analysis, use cases, and other business analysis techniques. Evaluates information from multiple sources to identify underlying business needs, resolve conflicts, and translate high‑level requirements into detailed functional specifications. Facilitates "as-is" and "to-be" process design, identifying opportunities for standardization, process improvement, and greater efficiency. Creates clear business requirements, process documentation, workflows, and supporting materials that can be understood by both business and technical teams. Partners with Program Leads, Application Owners, and solution providers to ensure requirements are understood and proposed solutions address business needs. Serves as a liaison between business stakeholders, end users, project teams, IT, and solution providers throughout solution design, implementation, and change management. Assesses the business impact of system and process changes and ensures changes are effectively documented and communicated. Maintains visibility into planned and ongoing projects, communicating business impacts, risks, issues, and concerns to appropriate stakeholders and leadership. Identifies opportunities to leverage technology to improve business processes, effectiveness, and efficiency. Researches emerging technology and new business initiatives that may require IT involvement and provides input to portfolio management teams. Develops business cases and statements of requirements for proposed systems, including expected benefits and estimated costs. Complies with standards established by the BA Community of Practice.

Minimum Education or Certifications Required

Bachelor’s degree in Management Information Systems or a related field, or an equivalent combination of education and experience. High School Diploma or equivalent required. CBAP or ISEB certification preferred.

Minimum Experience or Skills Required

8+ years of experience developing business requirements or equivalent experience. 5+ years of experience in business process analysis or management, data analysis, and workflow analysis. Strong business analysis skills, including requirements gathering, process modeling, workflow development, process improvement, and reengineering. Strong analytical and problem‑solving skills with the ability to translate complex technical concepts into business terms. Strong written and verbal communication skills with the ability to work effectively with business and IT leaders, managers, subject matter experts, and cross‑functional teams. Experience creating business requirements, process flows, diagrams, workflows, and other documentation supporting technology initiatives. Familiarity with the project delivery lifecycle and experience supporting technology or business application changes. High proficiency in Microsoft Visio, Excel, and PowerPoint. Experience with Microsoft Power Automate tools. Experience with Microsoft Power BI. SQL experience. Order Entry and/or Accounts Receivable (A/R) support experience preferred. Billing platform or billing system experience preferred.

Compensation

Compensation ranges from $70,000 - $90,000 depending on experience.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job‑related communications be conducted in English.

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company‑owned vehicle, are considered safety‑sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug‑free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do.

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure.

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities.

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion.

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence.