Family Success Associate

Job Description

Job Description

Description:

Job description

Trackers Earth is a youth organization that inspires kids to navigate real challenges. We

believe they can truly contribute, developing the grit and character they need to thrive! Kids

learn old-school outdoor skills: wilderness survival, farm craft, wild foraging, fishing, martial

arts, boating, and more. All this in immersive camps and programs filled with epic story and

Adventure.

Job Summary

Your job? As a Family Success and Sales Associate, you will work within a team of associates

and report to our Family Success Director. Your primary objective is to communicate with

families as a front door to Trackers Earth, and deliver timely and relevant information to ensure

families and kids have an epic summer camp. The format of communication includes phone,

email, and chat ... and ranges from providing program itineraries, registration and transaction

information, program changes, as well as problem solving family concerns. Our Family

Success team is known for providing excellent customer service.

Responsibilities (What You’ll Do):

? Provide excellent customer service to Trackers program participants and their families

? Maintain expert knowledge about company products or services to best help customers

? Answer Phones, Emails and Chat system

? Process registration/roster changes and cancellations carefully and efficiently in

accordance with our current policies.

? Process financial transactions

? Process time sensitive information

? Perform office duties as assigned

? Perform necessary data entry

? Handling escalated queries and concerns confidently and appropriately

? Troubleshooting common issues with a product or service

? Assist with calls to Trackers participants and families regarding outreach and sales for

Trackers programs

Qualifications & Requirements

? Friendly positive attitude and cheerful phone and email voice

? Calm and comfortable with handling challenging situations or changes

? Organized multi-tasker with strong attention to detail and accuracy

? Strong analytical and problem-solving skills

? Confident with basic accounting

? Helpful, customer service orientation

? Working knowledge of Google Docs

? Ability to work and problem-solve independently, as well as with a team

? Ability to learn new software quickly and confidently

About Trackers

Since 2004, kids and extended families in all their forms have journeyed on adventures with

Trackers Earth and our Guides. We share the Arts of Tracking through stewardship and

enduring outdoor skills. We commit to developing opportunity by respecting the diverse

cultures and values of every Guide, youth, and family serving with us. We endeavor to grow

with families for the increased accessibility of these experiences. We define ourselves by an

ever deeper kinship to the more than human world, multi-generational character, and the

principles discovered and found in the quietest moments with the forest.