Receptionist I - DI; On-Call, MMMC

Receptionist I - DI

Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures and forwards appropriately; greets patients for diagnostic imaging; obtains completed patient history form and relays to technical staff.

Essential Responsibilities:

• Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears and concerns regarding procedures.
• Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate.
• Collects, documents and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System.
• Informs waiting patients of important changes in departmental operations that adversely affect service and/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure.
• Notifies supervisor or designee of significant delays or operational problems; refers problem situations and complaints to supervisor.
• Receives, prioritizes and relays incoming phone messages to various subsections and personnel within diagnostic imaging department; operates departmental paging system.
• Rotates through all reception stations within department on regular basis.
• Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Maintains adequate levels of all process supplies and form.
• Gathers, analyzes, compiles, and records data and information for reports and studies.
• Operates standard office equipment.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications:

• Minimum six months experience as a receptionist or in a related field (e.g. clerical experience).

Education:

• High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

License, Certification, Registration:

• N/A

Additional Requirements:

• Demonstrated knowledge of and skill in adaptability, customer service, detail-oriented, initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
• Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking and understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications:

• Experience in diagnostic imaging function.
• Demonstrated knowledge or training in medical terminology.
• Post high school coursework in office procedures or teaching.