IT and Systems Administrator [Remote]

At Yondr, we believe in the power of presence. Our mission is to create phone-free spaces that deepen human connection and elevate shared experiences. We partner with artists, educators, and visionaries to design environments that put people, not devices, at the center.

Yondr’s business segments span numerous industries, primarily across education and live events. Yondr supports schools through cell phone-free programs. Our education programs facilitate the successful implementation of phone-free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. In addition, Yondr supports top artists in music and comedy by creating phone-free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.

POSITION SUMMARY

The IT and Systems Administrator will handle Yondr’s day-to-day IT operations, supporting employees and maintaining the systems they rely on. The role covers systems administration, onboarding and offboarding, security controls, IT provider coordination and company data management.

Reporting to the EVP, Operations, this is a hands-on role. The person will resolve issues directly, improve recurring processes and serve as the day-to-day contact for our managed IT provider, which supplies the core IT platform, required security tools and support for specialist, after-hours and international needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

IT Support and Systems Administration

• Own employee IT support, troubleshoot hardware and software issues, and maintain a clear process for requests, follow-up and escalation.

• Administer Google Workspace and other company systems, including user accounts, permissions and licenses, and coordinate with third-party software vendors on support issues, configuration and changes.

• Maintain device and software records, coordinate equipment purchases and returns through our IT provider, and document recurring fixes and system configurations.

• Work from the Los Angeles office three days per week, providing on-site support for laptops, Wi-Fi, printers and meeting-room equipment.

IT Provider and Software Management

• Serve as the day-to-day contact for our managed IT provider, tracking response times, escalations and agreed after-hours and international coverage. The EVP, Operations owns contract scope and pricing.

• Lead the transition of routine support from our IT provider to in-house, including administrator access, open issues, documentation and contacts.

• Maintain a software inventory and renewal calendar, and track license usage against contracted quantities for review with Finance and business owners.

Onboarding, Offboarding and Data

• Partner with HR and managers to set up equipment and approved access for new employees and manage changes as people move roles.

• Remove access, recover equipment and preserve company files when employees leave. HR and managers retain responsibility for employee decisions and access approvals.

• Maintain company file ownership and access permissions so information remains available through departures and systems changes, and support technical migrations. Business teams retain responsibility for the content and use of their data.

• Improve shared-drive structure and external sharing practices, and support Legal and business owners in setting retention and recovery procedures.

Cybersecurity

• Maintain day-to-day security controls, including multifactor authentication, administrator access, device encryption, updates and endpoint protection.

• Monitor security alerts from Yondr’s IT provider and security tools, and follow through on remediation with the provider or specialists. Follow incident escalation procedures with Operations and Legal.

• Support employee security awareness and provide technical answers for customer security reviews, including school district security questionnaires and data privacy agreements.

QUALIFICATIONS

Required Qualifications

• 3–5 years of experience in IT support or systems administration, ideally as a primary IT resource at a company of 50–250 employees.

• Practical experience with Google Workspace, Mac device management (MDM) plus some Windows support, identity and access controls, and cloud applications.

• Experience maintaining security controls, working with an external IT provider or MSP, and documenting operational processes.

• Preferred: experience completing customer security questionnaires, particularly for education or public-sector clients.

Knowledge Skills and Abilities

• Clear, patient communication and the ability to explain technical issues to employees with different levels of technical knowledge.

• Ability to prioritize independently, troubleshoot methodically and follow issues through to resolution.

• Sound judgment around sensitive information, access permissions and when to involve a specialist.

YONDR BENEFITS

• 100% paid medical coverage plan option for employees and access to 15+ plan types, including PPO, HMO and HDHP

• Dental and vision and ancillary benefits such as short-term disability, long-term disability and life insurance

• Generous PTO for rest and recharge throughout the year

• 12 weeks of paid parental leave

• 1 week paid holiday break at the end of December, for a company-wide closure + 11 additional nationally recognized holidays

• 401(k) offering

• Tech tool preference, including choice of PC or Mac.

• Hybrid employees receive catered lunch twice a week.

Recruitment Fraud Notice: Yondr will never request payment during recruitment or onboarding. All recruiting emails from our team come from an @ overyondr.com address. Please report any suspicious recruiting activity to View email address on jobs.ashbyhq.com .

Yondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.

Yondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.