SECURITY SHIFT SUPERVISOR

Description Supervises, trains, and coordinates guest safety staff to ensure compliance with all related policies. Responsible for the supervision of a team of guest safety officers on a particular shift. Provides a safe environment for all guests and employees. ESSENTIAL JOB FUNCTIONS Efficiently manages personnel and resources ensuring that all policies and procedures are followed completely. Ensures all reports and correspondence are properly completed in a timely manner throughout the department. Answers telephones using the proper telephone etiquette and dispatches to the appropriate departments. Controls responding forces and handles emergencies using the proper method, while simultaneously using the correct safety procedures. Sets standards, trains and evaluates subordinates in a consistent and tactful manner. Performs all duties of a Security Officer as needed. Determines personnel requirements on a daily basis to accommodate property peak hours. Supervises entire Security staff assigned to shift. Holds roll call and makes assignments at the beginning of shift. Continually evaluates subordinates for alertness, appearance and proper performance of duties. Checks all reports for accuracy and completeness. Reports all unsafe conditions which have been identified to the Director. Briefs the Director on all matters that should be called to the Director's attention. Briefs the Director on all incidents and any pertinent information occurring on the previous shift. Supervises and conducts on the job training for all new Officers assigned to their shift. Responds to all fire alarms and other emergencies within the property. Renders assistance to Executives and Supervisors. Schedules personnel for special events. Schedules vacations and any replacements that are needed. Verifies and approves all trespass warnings and detentions. Investigates complaints about Security from guests, department heads, etc. Disciplines subordinates when necessary. Ensures chain of command is followed, as it relates to personnel grievances or problems. Ensures that all monetary transactions handled by Security Personnel are within State Gaming Regulations. Any and all duties and tasks delegated by the Director of Security. Spends the majority of time interviewing, training, and selecting employees. Conducts Performance Reviews. Makes or recommends wage increases. Makes or recommends promotions. Provides for safety and security. Handles employees' complaints or grievances. Recommends disciplinary action or disciplines employees. Plans work. Supervises and monitors work. Monitors legal compliance with federal, state, and gaming laws. GENERAL REQUIREMENTS Must possess skills in investigation, as well as knowledge of gaming regulations and company internal controls. Previous security experience is preferred. Excellent written and oral communication skills are required. Must have excellent supervisory and interpersonal skills. Must possess excellent customer and employee relations skills. Must be able to obtain Alcohol Awareness, First Aid and CPR certifications. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must have valid Louisiana Driver’s License with no DUI’s or Suspensions within the last three years. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS PHYSICAL & MENTAL Must be able to physically restrain adults in excess of 200 pounds. Must be able to respond calmly in crisis and stressful situations. Must be able to work independently. Must be able to stoop, bend, jump, twist, crouch, grip, and carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs. Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds. Must be able to make rational decisions when handling guest and employee issues. Must be able to see and, also, remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports. Responds to visual and aural cues. Must present a well groomed appearance. WORK ENVIRONMENT Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust. #J-18808-Ljbffr