ServiceNow ITOM Engineer
Openkyber
Position Summary We are seeking an experienced ServiceNow Developer to join a growing enterprise technology team responsible for enhancing and expanding the organization's ServiceNow platform. This is a hands-on development role focused on designing, building, and supporting scalable ServiceNow solutions that improve operational efficiency, automate business processes, and enhance the end-user experience. The ideal candidate has a strong background in ServiceNow development, enjoys working directly with technical stakeholders, and is comfortable developing custom solutions across multiple platform capabilities. Responsibilities:
- Design, develop, and maintain ServiceNow solutions across the enterprise platform.
- Build and enhance Service Catalog items, Catalog Items, Record Producers, request forms, and approval workflows.
- Develop workflow automations using Flow Designer and platform development best practices.
- Configure and customize Business Rules, Client Scripts, UI Policies, Script Includes, and other platform components.
- Collaborate with technical and business stakeholders to gather requirements and deliver scalable solutions.
- Enhance existing ServiceNow functionality through automation and process improvements.
- Support integrations between ServiceNow and internal or cloud-based applications using standard integration methods.
- Participate in platform upgrades, enhancements, testing, and ongoing maintenance.
- Create and maintain technical documentation, solution designs, and configuration documentation.
- Recommend improvements that increase platform performance, usability, and operational efficiency.
- 3+ years of hands-on ServiceNow development experience.
- Strong experience developing: Service Catalog, Catalog Items, Record Producers, Request Forms, Flow Designer and/or Workflow Editor, Business Rules, Client Scripts, UI Policies, Script Includes.
- Experience building workflow automations and service request processes.
- Strong JavaScript development experience within the ServiceNow platform.
- Experience configuring and customizing the ServiceNow platform.
- Experience working with REST APIs and ServiceNow integrations.
- Ability to work directly with technical and business teams to translate requirements into scalable solutions.
- Strong analytical, troubleshooting, communication, and documentation skills.
- ServiceNow Certified System Administrator (CSA) certification.
- Experience with one or more ServiceNow modules such as ITSM, ITOM, Asset Management, SecOps, HRSD, or similar platform capabilities.
- Experience integrating ServiceNow with cloud services or enterprise applications.
- Familiarity with enterprise infrastructure and IT service management environments.
- Experience improving manual processes through workflow automation and self-service capabilities.
- Experience working in Agile development environments.
- Developing new ServiceNow capabilities and enhancing existing functionality.
- Building and improving self-service request processes and workflow automations.
- Supporting enterprise platform enhancements and integration initiatives.
- Working closely with technical teams to streamline operational processes.
- Delivering scalable solutions that improve efficiency and the overall user experience across the ServiceNow platform.
Compensation range depends on experience: $50-70 hr W2
For applications and inquiries, contact:View email address on us.fitly.work
Vacancy posted 1 day ago
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