Courier

Courier

At Houston Methodist, the Courier position is responsible for the transportation of medications, laboratory specimens, medical records, patient belongings, and other misc. This position is also responsible for accurately sorting, organizing, and transporting specimens and medications between various pharmacy/laboratory locations, nursing units, and physician offices. The Courier position performs deliveries accurately and efficiently within the allotted time standards and ensures deliveries are made throughout the Houston Methodist complex on a 24-hour basis. This position must be able to communicate appropriately and work closely with other staff and co-workers.

Qualifications:

• High School diploma or equivalent education preferred
• One year of customer service experience preferred

Skills and abilities:

• Demonstrates the skills and competencies necessary to safely perform the assigned job
• Sufficient proficiency in speaking, reading and writing the English language necessary to perform the essential functions of this job
• Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Possess basic computer knowledge
• Practices universal precautions at all times
• Ability to build and sustain interpersonal relationships

Essential functions:

• Communicates clearly, professionally, positively, and effectively with patients, nurses, physicians, visitors, and coworkers in a courteous, friendly, and helpful manner
• Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines
• Makes appropriate customer service decisions with problem-solving, setting/communicating trip delays, canceling, and recalling assignments
• Delivers items in a timely manner, accurately, and efficiently
• Properly operates the pneumatic tube system to send medications through the system
• Separates specimens that cannot be transported through the pneumatic tube system to various laboratories
• Documents lab/pharmacy trips neatly, completely, and accurately on the appropriate courier log sheets during the shift
• Follows all safety rules while on the job
• Self-motivated to meet the standards of the Houston Methodist attendance policy, manage time effectively, prioritize daily tasks and minimize incidental overtime
• Offers innovative solutions through participation in performance improvement projects and activities
• Completes and updates My Development plan on an ongoing basis, including the development of additional skills

Supplemental requirements:

• Uniform: Yes
• Scrubs: No
• Business professional: No
• Other (department approved): No
• On Call: No
• Travel within the Houston Metropolitan area: No
• Travel outside Houston Metropolitan area: No