Field Technician Philadelphia, PA & Greater Delaware Valley

Field Technician

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement? T-Mobile is searching for an impactful Field Technician in Philadelphia, PA and across the Greater Delaware Valley to join us in taking the next big leap forward! You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites in our market. You will be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate. We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way! T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team and be mainly based in the city of Philadelphia. They will also cover the following Pennsylvania counties when on call: Bucks, Montgomery, Delaware, Lehigh, and Northampton. As our market also covers South New Jersey, there could also be times when they'll support the following counties in New Jersey: Mercer, Burlington, Camden, Gloucester, Salem, Cumberland, Atlantic, and Cape May. This territory includes a mix of dense urban, suburban, and coastal sites across the greater Philadelphia metro area and southern New Jersey shore counties, so we need a technician who is comfortable navigating high-traffic urban environments as well as more remote coastal and rural areas, and who can work independently.

The Field Technician role involves applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly impacts network stability and service quality for organizational and customer needs.

Main responsibilities:

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2-4 years - Working experience in Field Operations and maintenance.
• 2-4 years - Wireless telecommunications or other related experience.

Knowledge, Skills and Abilities:

• Electronics (Required)
• Radio Access Network (RAN) Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities. (Required)
• Wireless Backhaul Understanding of wireless backhaul technologies and configurations used to connect cell sites to the core network, including microwave and fiber-based solutions. (Required)
• 5G New Radio (NR) Demonstrated experience with, or the ability to learn, Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Required)
• Base Station Working knowledge of base station equipment, installation, configuration, and maintenance as it relates to network performance and reliability. (Required)
• Continuous Development Candidates are expected to actively grow their skills through ongoing training, certifications, and hands-on experience in an ever-evolving telecommunications landscape. (Required)
• Disaster Recovery Planning Familiarity with disaster recovery protocols and the ability to implement contingency plans to restore network services with minimal disruption. (Required)
• Network Troubleshooting Ability to systematically identify, diagnose, and resolve network issues across a range of hardware and software systems in both planned and emergency scenarios. (Required)
• Project Management Ability to plan, coordinate, and complete field assignments efficiently, managing time, resources, and priorities to meet deadlines and service commitments. (Required)
• Technical Support Ability to provide hands-on technical assistance and field-level support to internal teams and partners, ensuring timely resolution of equipment and network issues. (Required)
• Attention To Detail (Required)
• Problem Solving / Troubleshooting - Solves problems using creativity and innovation. (Required)
• Computer Fluency Proficiency with Microsoft Office Suite and similar productivity tools. Includes an understanding of Internet Protocol and a willingness to incorporate AI-driven tools when preparing and triaging solutions for logical network components. (Required)
• Ability to use fiber test, line and antenna test equipment. (Preferred)
• Excellent verbal and written communication skills. (Preferred)
• Self-motivated; exhibits initiative in achieving company goals and objectives. (Preferred)
• Basic leadership skills and ability to prioritize and complete multiple tasks. (Preferred)
• Able to work both independently and in a team environment. (Preferred)
• Flexibility with ever-changing environments and priorities. (Preferred)
• Flexible hours are a must. Day and night work is part of the job, as well as being part of an on-call rotation for the market, which includes weekends and holidays. (Required)
• Ability to lift 50-70 pounds as well as being outside in the elements is an expected part of this role. (Required)

Additional Job Description:

• Must be at least 21 years of age to operate a company assigned vehicle
• Must be legally authorized to work in the United States

Travel:

• Travel Required (Yes/No): Yes - within the market

DOT Regulated:

• DOT Regulated Position (Yes/No): Yes
• Safety Sensitive Position (Yes/No): No

***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.***

Total Target Cash Earnings Opportunity: $62,142 - $112,089National Base Pay Range: $27.16 - $48.99

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays