Patient Access Specialist - Front Desk

Job Description

Job Description

PT/OT Office Check-In/Check-Out

As experts in their fields, our specialists and orthopaedic doctors at Vero Orthopaedics apply their dedication and expertise to provide customized treatment plans focused on your needs and goals. We treat a broad range of orthopaedic and neurologic injuries and conditions and are proud to offer rehabilitative, diagnostic, and other services to keep you moving.

Since 1976, our doctors and specialized staff have been the region's experts in orthopaedic, neurologic, and rehabilitative care. With our commitment to serve the needs of each patient, we proudly offer both innovative and conservative treatments for compassionate, individualized care to members of our communities in Vero Beach, Sebastian, and the surrounding areas.

At Vero Orthopaedics, we know that our employees are our best assets when it comes to providing exceptional orthopaedic care to our patients. It is for this reason that we are dedicated to hiring the most qualified staff to uphold our standards of care.

We have an exciting opportunity available on our team for an experienced Insurance Accounts Receivable Collector. The Insurance A/R Collector on our team is responsible for maintaining medical and billing records, ensuring coding and operations compliance.

The Insurance Accounts Receivable Collector is responsible for collecting patient and payer balances. The duties include but are not limited to the follow-up of accounts, verifying, and updating information and assisting in completing special projects as needed.

Position Overview:

The Orthopaedic Medical Office Check-In/Check-Out position plays a vital role in providing exceptional patient experiences and efficient administrative support in an orthopedic medical office. This position is responsible for managing patient check-in and check-out processes and ensuring a smooth flow of patients throughout their visit. The ideal candidate will have excellent interpersonal skills, strong attention to detail, and a passion for delivering high-quality patient care.

Key Responsibilities:

Patient Check-In:

• Greet patients in a friendly and professional manner as they arrive at the orthopaedic office.
• Verify patient information, including personal details, insurance details, and medical history, to ensure accurate records.
• Assist new patients with filling out necessary forms and provide guidance on required documentation.
• Ensure patient privacy and compliance with HIPAA regulations during the check-in process.

  Appointment Scheduling:

• Coordinate patient appointments efficiently, considering the availability of orthopedic specialists and other medical staff.
• Utilize the office's electronic health record (EHR) system to manage schedules, update patient information, and track appointment statuses.
• Reschedule appointments when necessary and inform patients of any changes in their appointment times.

Insurance Verification:

• Verify patients' insurance coverage and eligibility before their appointments.
• Communicate with patients regarding insurance-related matters and potential out-of-pocket expenses.

Patient Check-Out:

• Process patient check-out after their appointments, ensuring all required documentation is completed accurately.
• Collect co-pays, deductibles, and outstanding balances as necessary.
• Provide patients with information on follow-up appointments, prescriptions, and any additional instructions.

Office Coordination:

• Collaborate with medical assistants, nurses, and physicians to ensure the smooth flow of patient care.
• Maintain a clean and organized front desk area, keeping it stocked with necessary supplies and patient education materials.
• Assist with general administrative tasks, such as answering phone calls, managing emails, and handling medical record requests.

Customer Service:

• Provide exceptional customer service to patients, addressing their inquiries and concerns promptly and professionally.
• Respond to patient feedback and complaints in a compassionate and understanding manner.
• Strive to create a positive and welcoming environment for all patients and visitors.

Compliance and Confidentiality:

• Adhere to all relevant healthcare regulations, including HIPAA, to protect patient privacy and maintain confidentiality.
• Stay informed about changes in insurance policies, coding, and billing practices to ensure compliance with industry standards.

  Qualifications and Requirements:

• High school diploma or equivalent. 
• Previous experience in an orthopedic medical office setting or a related field preferred.
• Knowledge of medical terminology, insurance procedures, and electronic health records (EHR) systems.
• Proficiency in using computer software and basic office equipment.
• Strong communication and interpersonal skills, with the ability to interact effectively with patients, staff, and physicians.
• Detail-oriented and capable of multitasking in a fast-paced environment.
• Empathetic and compassionate attitude towards patients and their healthcare needs.
• Ability to handle confidential information with utmost discretion.
• Willingness to learn and adapt to changes in the healthcare industry.

Position Relationships:

This position does not supervise any other employees and receives supervision from the office manager on administrative and other matters.   

Administrative Support:

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the Administrator or the Board, formally or informally, either verbally or in writing.   

Physical Requirements:

• Requires sitting for extended periods with frequent standing, walking, and bending.
• Must be able to view and enter data into a computer for extended periods.
• Must be able to communicate via telephone.
• Must have dependable transportation.   

Job Type: Full-time, On-Site   

Benefits:

We offer competitive pay, medical, vision, dental, life, disability, 401(k), and paid time off.   

Schedule:

Opening Schedule - Monday - Friday, 06:30 a.m. - 3:30 p.m.

Mid Shift - Monday - Friday - 08:00 a.m. - 5:00 p.m.

Closing Schedule - Monday - Friday, 9:30 a.m. - 7:00 p.m.   

8 hour shifts can vary if you are assigned to open or close with possibility of a Saturday rotation

Additional Requirements:

• Must pass a background check and drug screen.