16- Terra Nova - Universal Services Representative I

Community Banking Representative

Do you love working with people in the community? Are you outgoing and enjoy building relationships? Are you looking to get your foot in the door somewhere you can have a career?

Don't worry if you're not a pro at banking just yet - we'll teach you everything you need to know! All we ask is that you bring your infectious personality, a positive attitude, and the willingness to learn.

Please note, this is a part-time position working a minimum of 20 hours per week.

If this sounds interesting to you, below are a few more details.

• Most important in this job, we want you to take good care of our members because they are everything to us! You will be the first friendly face people see when they walk into the branch. Part of this role is proactively and professionally acknowledging anyone who enters the branch. Welcome to Mission Fed!
• Great with cash? Good, because you will be expected to balance your checks and cash drawer!
• Organization is a must. In this role, it is important to accurately process routine member account transactions including, but not limited to deposits, withdrawals, loan payments, account transfers, wire transfers, official checks, gift cards, cash advances, etc.
• Are you detail oriented? You will research and resolve member inquiries on issues related to their accounts. You may also conduct research on member accounts.
• How do you feel about sales? This role requires team members to cross-sell (don't worry, only services that would benefit our members) and properly track products and services referred or sold.
• Attitude is everything! We are looking for someone who can maintain a positive attitude when facing challenges.

Here is what we are looking for:

• Candidates with a minimum of 12 months in the retail and/or service industry or 6 months in a financial institution, working in a branch environment.
• Must have basic computer skills. Accurate cash handling and proactive sales preferred.
• Strong listening, verbal communication, time management and organizational skills required. Ability to actively cross-sell products & services preferred.
• Able to maintain the confidentiality of member information.

What we offer:

• An encouraging team!
• Professional yet relaxed environment!
• Training. Lots and lots of training!
• A chance to make a difference in people's lives!
• Opportunities for advancement.
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match
• Full benefits package including medical, dental, vision, life insurance, etc.

If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!

Base Pay/Salary: $22.00 - $23.50 an hour, plus incentives*

*Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act ("CCPA")/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.

Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF #Li-Onsite