Entry Level IT Technician

Step into an exciting career as an IT Technician at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s beautiful Gulf Coast. Set across 550 acres of breathtaking natural surroundings, the Grand blends timeless Southern elegance with modern luxury, creating a world-class destination for guests from around the globe. With more than 175 years of rich history, the Grand stands as a true icon of Southern hospitality and excellence. Join our team and play a vital role in supporting the technology that keeps our resort running seamlessly behind the scenes. The Grand Life is calling—will you answer? As an IT Technician, you’ll play a key role in ensuring smooth day-to-day technology operations across the property. You’ll be the go-to resource for associates needing technical support, responding to calls, emails, and service requests to resolve issues efficiently and effectively. Your hands-on expertise and problem-solving mindset will help maintain reliable systems, support connectivity, and enhance the overall experience for both team members and guests. Working closely with the IT team, you’ll contribute to maintaining a secure, high-performing technology environment aligned with PCH Hotels & Resorts and Marriott standards. Key Responsibilities Technical Support & Troubleshooting: Provide timely support for hardware, software, and network-related issues, including desktops, laptops, printers, and mobile devices, ensuring minimal disruption to operations. System Installation & Maintenance: Install, configure, and maintain computer systems and applications, ensuring all technology remains up-to-date and fully functional. Network Support & Connectivity: Assist in maintaining network infrastructure, including routers, switches, and access points, to ensure reliable connectivity throughout the property. Help Desk & Issue Tracking: Respond to and manage help desk tickets, track issues through resolution, and provide both remote and on-site technical assistance. Routine Maintenance & Security: Perform system updates, patches, backups, and diagnostic checks to maintain data integrity and protect against cybersecurity threats. Inventory & Asset Management: Track IT equipment, manage inventory, and coordinate ordering of supplies as needed. Collaboration & Escalation: Work alongside IT team members to resolve complex issues and escape when necessary to ensure timely solutions. Audio-Visual & Event Support: Assist with setup and support of AV equipment for meetings, events, and presentations across the resort. User Training & Support: Provide basic guidance to associates on systems, applications, and cybersecurity best practices to improve overall efficiency. Continuous Learning & Improvement: Stay current with emerging technologies and continuously develop technical skills to enhance support capabilities. Education & Experience Associate’s degree in Information Technology or related field, or equivalent experience/training. 6 months to 1 year of related IT support experience preferred. Basic knowledge of IT systems, networks, and troubleshooting practices. Hospitality technology experience is a plus. Job Requirements Physical Demands: Lift up to 10 pounds — Occasional Lift up to 25 pounds — Occasional Lift up to 50 pounds — Occasional Lift up to 75 pounds — Rare Walking — Occasional Standing — Occasional Work Environment On-site position within a professional resort setting. Frequent movement throughout the property to support various departments and technology systems. Perks & Benefits As a valued member of the PCH Hotels & Resorts family, you’ll enjoy a comprehensive benefits package, including: Health, Dental, and Vision Coverage: Comprehensive plans including FSA and HSA options. 401(k) with Company Match: Build your future with our competitive retirement savings program. Exclusive Discounts: Enjoy special rates on hotel stays, dining, golf, and retail at PCH properties and globally through Marriott. Career Growth Opportunities: Access ongoing training, mentorship, and advancement opportunities across PCH Hotels & Resorts. #J-18808-Ljbffr