Guest Services Concierge

Guest Services ConciergeMessiah Home - Mechanicsburg, PA 17055Salary Range $15.00 Hourly Position Type Per Diem Job Shift Day Education Level High School Category Customer ServiceDescriptionBe the Friendly Face of Messiah Lifeways!Do you enjoy meeting new people, helping others, and creating memorable first impressions? If so, we'd love to meet you!At Messiah Lifeways, our Guest Services Concierge is often the very first person visitors, residents, family members, and team members encounter. In this role, you'll be the welcoming face of our community—offering a warm greeting, answering questions, providing directions, and helping everyone feel at home from the moment they walk through our doors.Ideal candidates should be available to fill in on first shift (7a-3:30p) weekdays with some availability to cover open shifts on weekends.What You'll DoWelcome visitors, residents, family members, vendors, and team members with exceptional hospitality Manage the telephone system and direct calls with professionalism and care Monitor building access, assist with visitor sign-in procedures, and help maintain a safe and secure environment Serve as a knowledgeable resource about Messiah Lifeways' services and programs Connect guests with the right departments and team members to meet their needs Receive and manage package deliveries, distribute keys and fobs, and assist with mailroom operations Support various administrative tasks including updating directories, preparing documents, mailings, spreadsheets, and internal communications Respond appropriately to alarms and emergency situations while following established safety procedures Communicate important information between shifts and collaborate closely with fellow Concierge team members Help create a positive experience for everyone who visits or calls Messiah LifewaysWhat Makes You a Great FitFriendly, welcoming, and service-orientedStrong communicator with excellent customer service skillsComfortable multitasking in a busy environmentOrganized and detail-orientedAble to maintain confidentiality and professionalismEnjoys working with older adults and supporting a mission-driven organizationBasic computer and office equipment skillsWhy Join Messiah Lifeways? At Messiah Lifeways, you'll do more than answer phones and greet guests—you'll help create a warm, welcoming environment where older adults can thrive. Every interaction is an opportunity to make someone's day a little brighter.If you're looking for a rewarding Per Diem (PRN) opportunity where your smile, kindness, and customer service skills can truly make a difference, we'd love to hear from you! Apply today!QualificationsRequired Skills/Abilities:Outstanding communication and interpersonal skills, personal integrity and the ability to present Messiah Lifeways in a positive, professional, and engaging mannerMust possess the ability to work under pressure and with interruptionsMust possess a pleasant telephone etiquette and the ability to accommodate guests in a pleasant mannerDemonstrates computer proficiency and the ability to complete administrative tasksEducation/Experience:High School diploma or equivalent is requiredPrevious receptionist training or similar experience (preferred, but not required)Computer proficiency is required