Quality Technician II

Complaint Investigation Services Laboratory TechnicianApplicants must be authorized to work in the U.S. without visa sponsorship now or in the future. Client is not able to consider candidates who require sponsorship.Job Purpose:Support the Complaint Investigation Services (CIS) Laboratory by performing technical investigations of returned medical device complaints, documenting results, and supporting complaint handling activities in a compliant and timely manner. This position may also support decontamination operations, laboratory activities, and quality improvement initiatives based on business needs.Key Responsibilities:-Perform investigations, testing, and analysis of returned complaint products.-Document findings and investigation results in applicable quality systems.-Ensure product traceability and proper handling of returned products.-Collaborate with Manufacturing, R&D, Quality, and Regulatory teams to support investigations.-Support complaint trending, and risk reviews as needed.-Maintain laboratory equipment, calibration records, and work areas.-Assist with updates to procedures, work instructions, and process improvements.-Maintain compliance with quality system, safety, and training requirements.-Support product decontamination activities, including handling, processing, and documentation of returned products as required.Qualifications:-Associate degree in a technical or scientific field, or equivalent combination of education and experience.-Minimum 1 year of experience in Quality, Manufacturing, Laboratory Operations, Medical Devices, or a related field.-Strong troubleshooting, documentation, and organizational skills.-Ability to work independently in a regulated environment.Preferred Qualifications:-Experience with complaint investigations, failure analysis, or laboratory testing.-Knowledge of medical device quality systems and complaint handling processes.-Experience with product decontamination, biohazard handling, or returned product processing.-Educational background or hands-on experience in Electronics Technology and Mechanical Technology or related technical disciplines.-Experience troubleshooting electromechanical or medical device products preferred.Job Type & Location:This is a Contract position based out of Santa Clarita, CA.Pay and Benefits:The pay range for this position is $25.00 - $30.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Application Deadline:This position is anticipated to close on Oct 30, 2026.Workplace Type:This is a hybrid position in Santa Clarita, CA.About Actalent:Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.