Service Technician

Service Technician

TN, Knoxville/Alcoa

About the Role

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking a Service Technician to perform preventative maintenance, repairs, and troubleshooting on vending and breaktime equipment. This role is ideal for a mechanically inclined, safety-focused technician who excels at diagnosing issues, repairing equipment, and building strong customer relationships.

What Five Star Has To Offer

• Paid vacation after 6 months.
• Seven paid holidays after 90 days.
• 401(k) retirement savings plan with company match.
• Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
• Voluntary FSA, life insurance, and short/long-term disability options.
• Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

Key Responsibilities

• Perform routine and complex maintenance, repairs, and cleaning on vending and breaktime equipment at customer locations.
• Inspect equipment visually and audibly to diagnose malfunctions and determine root causes.
• Dismantle machines and components to access and repair problem areas.
• Maintain accurate inventory of machine parts on the service vehicle and within the warehouse.
• Complete service calls efficiently and perform additional duties as assigned when not on calls.
• Maintain a clean, organized, and safe work environment, including proper care of company vehicles.
• Deliver exceptional customer service by communicating effectively with client-site employees.
• Ensure all work adheres to safety policies, DOT regulations, and company standards.

Required Qualifications

• High school diploma or GED.
• Valid driver's license and clean driving record.
• Must be able to consent to a drug screen and pre-employment background check.
• Must be able to lift up to 100 pounds.
• Ability to lift, bend, stoop, and reach throughout the route.
• Must be at least 21 for DOT requirements.

Preferred Qualifications

• Trade school or technical training.
• Maintenance experience.
• Experience with refrigeration systems, electrical systems.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.