Hotel Front Office Manager

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Director of Operations. The Front Office Manager is responsible for all duties of the front desk operation to include: staff training and hiring, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include: Responsible for short and long term planning and the management of the hotel’s Front Office operations Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans Maintain guest room inventory Coach and counsel employees to reflect Hyatt Service Standards and Procedures Perform all tasks of a Front Office Staff as needed to facilitate service Ensure all operations and cash handling are done per policies and procedures Maintain excellent communication with the housekeeping department Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas Analyze, investigate, and resolve guest complaints Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables Insures proper staffing levels for customer service goals Coach and counsel employees to reflect Hyatt service standards and procedures Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. This is not your typical career opportunity. This is the Hyatt Touch. Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt) Service oriented style with professional presentations skills At least 2 years of department head leadership experience within the Rooms Division of a hotel Hotel/Hospitality degree an asset Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear concise written and verbal communication skills in English Must be able to work a flexible schedule of any shift: mornings, afternoons, evenings, and overnights, on any day including weekends and holidays. Must be proficient in Microsoft Word and Excel Preferred candidates will have experience with hotel property management computer systems such as Opera, HotSOS, Colleague Advantage, and Reserve. Must have excellent organizational, interpersonal and administrative skills Must have continuous work authorization and be legally authorized to work in the U.S. and not require any visa sponsorship, now or in the future. Benefits: Complimentary & Discounted Hyatt Hotel Rooms Paid Time Off (PTO) Competitive Pay 401(k) Match Medical, Dental, Vision Insurance after 30 days of Employment Tuition Reimbursement Free Annual VIA Bus Pass/Discounted Parking Free Meals Provided in Employee Cafeteria Opportunities for Career Growth All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr National Black MBA Association