Service Advisor

Service Advisor

Four Star Freightliner is the Southeast region's leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Service Advisor for our Montgomery AL location.

Essential Duties:

• Greet customers and answer service calls in a timely, friendly manner.
• Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a timeline, and estimate the cost of repair.
• Conduct preliminary inspection of customer's vehicle by lifting hood and visually assess for potential additional repairs needed.
• Test drive vehicles or refer to the test technician as necessary.
• Assign sequence numbers to each customer's repair orders, obtain customer and vehicle data, establish customer's payment method, and ensure all documents are accounted for and signed.
• Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
• Accomplish the forecast that has been established by management.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers' specifications, using maintenance menus (if applicable).
• If additional work is needed, explain the details to customer, including the additional cost and time considerations.
• Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
• All other duties assigned.

Qualifications & Experience:

• Minimum of two years of experience in heavy-duty or automotive parts-related work is plus
• High school diploma, GED, or equivalent required
• Experience working with the public in a sale, customer service or service environment

Skills & Abilities:

• Reliable & punctual
• Excellent verbal and written communication skills
• Strong phone etiquette and customer service skills
• Active listening skills, including the ability to understand customer needs and ask appropriate questions
• Persuasive communication skills to influence decisions and outcomes
• Strong time management skills and ability to manage multiple priorities
• Service-oriented mindset with a desire to actively help customers
• Self-driven, motivated & management skills
• Positive attitude with a strong willingness to learn
• Ability to work effectively in a team-oriented environment

Technical Skills:

• Intermediate knowledge of Windows-based applications, including:
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Procede experience is plus
• Strong overall computer proficiency needed

Benefits:

• Bonus opportunity
• Company-paid life insurance and AD&D
• BCBS health & GAP
• Dental and vision
• Accident, critical illness, cancer, life insurance and disability
• 401(k)
• PTO/vacation time

** Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. ** An Equal Opportunity employer, smoke free/drug free facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.