Business Unit Application Support Analyst III (US)

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 – $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Sales & Customer Distribution Support Job Description The Business Unit Application Support Analyst III provides support to various corporate and business line applications. Applies knowledge of the business line and knowledge of the system technology to business problem solving. Depth & Scope Experienced professional role providing specialized guidance/assistance/suppose Independently perform activities from end to end Require advanced understanding of a range of policies, processes, procedures, systems and concepts within their own area of specialty and integration points with related areas Manage ambiguity, and apply judgement to identify, troubleshoot and resolve ongoing business and operational issues Interpret and administer policies, adopts and implements business process improvements Guided by practices, procedures and operating plans, makes process and capacity management decisions to ensure ongoing operations Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus Education & Experience Undergraduate degree and/or 3+ years relevant experience Solid knowledge of multiple business programs disciplines, consulting principles, lines of businesses supported, banking industry, and product/customer markets Knowledge of current and emerging competitor and market trends Knowledge of risk management environment, standards and regulations Knowledge of project/program support, planning and implementation Ability to exercise sound judgement in making decisions Ability to communicate effectively in both oral and written form Ability to work collaboratively and build relationships Skill in using analytical software tools, data analysis methods and reporting techniques Skill in using computer applications including MS Office Ability to analyze, organize and prioritize work while meeting multiple deadlines Ability to work successfully as a member of a team and independently Ability to handle confidential information with discretion Customer Accountabilities Conducts regular, ongoing analysis, evaluation / assessment and review of business programs and initiatives Maintains up to date awareness of business landscape; assess where gaps exist, support the implementation of programs which meet or exceed employee expectations Conducts ongoing industry and competitive analysis to obtain market insights Provides input to managers and business leaders through conducting analytics and driving insights to support the planning process Develops and maintains program documentation and communication materials in conjunction with key partners Supports with analyzing policy and governance impacts on customers, stakeholders and processes to achieve better business results Liaises with various partners and stakeholders in the resolution of business program issues Supports and monitor the adherence to service level agreements with external vendors Works in close partnership with selected vendors to ensure program objectives can be met and solutions can be delivered within set timelines, elevate to Management where appropriate Shareholder Accountabilities Prioritizes and manage own workload to meet SLA requirements for service and productivity Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area Protects the interests of the organization – identify and manage risks, and elevate non-standard, high risk activities as necessary Conducts internal and external research projects; support the development / delivery of presentations / communications to management or broader audience Conducts reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists Acquires and apply expertise in the discipline, provide guidance, assistance and direction to others Identifies, recommends and effectively executes standard practices applicable to the discipline Adhere to internal policies/procedures and applicable regulatory guidelines Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies Employee/Team Accountabilities Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Supports the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques Participates in personal performance management and development activities, including cross training within own team Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate. Contributes to a fair, positive and equitable environment that supports a diverse workforce Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. #J-18808-Ljbffr TD Bank Group