Veterinary Receptionist (Care Coordinator) - Pet Vet Battlewood

Full-time Veterinary Receptionist (Care Coordinator) - Pet Vet Battlewood PetVet Care Centers' Pet Vet Battlewood is currently seeking a Care Coordinator to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people—providing exceptional and compassionate care at every stage—for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience—every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Join our team as a Care Coordinator who contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Pet Vet Battlewood in Franklin, Tennessee, has been caring for Franklin’s pets since 1996! We are a five doctor General Practice that provides a wide range of preventative and medical services. To ensure our patients receive the quality care they deserve, our hospital is extremely well equipped with in‑house lab work, digital x‑ray, ultrasound, oxygen cages and EKG services. We are a team of committed, compassionate veterinary professionals with the experience required to operate our veterinary hospital with the excellence that pet owners and the staff that serve them expect. We treat every patient, client and staff member as a unique entity and tailor to the particular needs of each individual. Key Responsibilities Provides excellent customer service in‑person, over the phone, and during high‑stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well‑being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions. Qualifications (Required) High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience. Excellent customer service skills and experience, providing courteous and prompt assistance. Scheduling experience. Strong multitasking skills with attention to detail. Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds. Preferred Skills (Nice to Have) Experience in a veterinary medicine setting preferred. Schedule Monday‑Friday from 7:30 am – 6 pm (specific days to be determined) What We Offer We care deeply about supporting our team members—professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources PetVet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V. PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices. #J-18808-Ljbffr Petvet-Care-Centers