Bistro/ Café Attendant - Courtyard by Marriott, Holland

Job Description

Job Description

Join the Inn Crowd to be a part of our award-winning family! Our team is dedicated to helping each other succeed and achieve our goals! 

Bistro Attendant:

• We are now looking for a team member who would be willing to work both 1st shift , part-time to full-time , and has  weekend availability
• Starting wage is $15 - based on experience PLUS TIPS
• Job can be used as a paid internship

As a Bistro Attendant you would be responsible for the preparation and service of Bistro food and beverage items (including alcohol), as well as for the cleanliness of the Bistro, according to local health department, Suburban Inns, and Marriott standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Benefits Include:

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules 
• Holiday Pay
• 8 hours of paid volunteer time per year 
• Advancement opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Report to work in professionally appropriate attire, presented neat and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
• Roll Silverware
• Take room service orders and deliver them to guests
• Obtain orders from guests ensuring accuracy
• Ensure all guests ordering alcoholic beverage have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons
• Verify accuracy of the bill, and present to the guest
• Handle all cash and credit card charges as prescribed by standard operating procedures
• Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
• Complete assigned shift duties
• Pre-bus tables/ Dishwashing
• Run food and help others when able
• Complete closing shift work/ Opening shift work
• Make and serve coffee to Starbucks Standards
• Bartend when necessary
• Prepare all required items according to make sheets/recipes
• Set up service units with needed items
• Service items in accordance with established portions and presentation standards
• Notify the Bistro Supervisor of expected shortages
• Ensure that assigned work areas and equipment are clean and sanitary
• Assist the Bistro Supervisor in maintaining security and safety in the kitchen
• Set up, maintain, service, and break down Bistro and board room
• Read and execute BEOs (Banquet Event Orders)
• Requisition items needed to produce menu items
• Adhere to local health and safety regulations
• Maintain any logs required by the health department
• Cover, date, and neatly store all leftover products that are reusable
• Maintain the highest sanitary standards
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

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