Member Service Personal Banker

Job Description

Job Description

Responsible for building & expanding member relationships by offering financial products and services ( Share, Share Draft, Share Certificates, IRAs, etc. ), referring credit products ( Credit Cards, Secured Loans, Unsecured Loans, etc. ), cross-selling appropriate products, handling maintenance, resolving issues and helping HCFCU members achieve financial well-being in support of a high-quality member experience in the pursuit of creating lasting member loyalty.

JOB DUTIES AND RESPONSIBILITIES:

Member Growth & Product Penetration

• Promote and cross-sells credit union products & services: including deposit and credit products, e-services, convenience services, payment protection, GAP and mechanical breakdown coverage.
• Maintain a working knowledge of products & services HCFCU union offers, including credit products.
• Maintain a working knowledge of relevant services & products available at primary competitor financial institutions.
• Keeping informed about credit union promotions and programs.

Referral Production

• Referring eligible members to appropriate business partners with specific expertise.
• Possess an ability to identify actionable referral opportunities where HCFCU members could benefit from working with HCFUC's referral partnerships, and make referrals as appropriate.

Teamwork & Operational Proficiency

• Perform account & member maintenance as necessary.
• Possess an ability to work well within a team structure.
• Assists in meeting and exceeding individual, team, and credit union goals.

Creating Member Loyalty

• Initiate follow-up mechanisms with members.
• Responsible for delivering a high level of member service to internal and external members in accordance with the credit union’s service initiative to Create Member Loyalty.

EXPECTATIONS:

1. To put the needs of members before any sale: we do not sell a product or service if it does not benefit the member.
2. To adhere to the Job Duties and Responsibilities.
3. To maintain a professional work environment and businesslike appearance.
4. To troubleshoot and resolve members, and internal inquiries in a timely, friendly and accurate manner.
5. To adhere to company policy regarding attendance and punctuality.

QUALIFICATIONS AND POSITION REQUIREMENTS:

Experience: Two years prior banking, or financial services, experience.

Education: A high school education or GED         

Interpersonal Skills: Must have a pleasant personality with an ability to communicate effectively using various channels; ability to work well with co-workers and members; dependable and punctual; must be able to retain confidential information and make mature and professional decisions based on knowledge of Credit Union policies and procedures and regulatory guidelines. 

Other Skills: Must possess a “service” attitude and be willing to accept direction, new ideas, and be able to adapt to change. Must be able to demonstrate active problem-solving skills with a focus on service. Must be efficient and accurate with a calculator and a computer; must be able to compose meaningful written correspondence without relying on AI tools.

A little lady with a big dream began a legacy that has lasted for 75 years. With the support of Harris County officials and others, Thelma Joyce Alsup—a hard-working employee in the sheriff’s department—established Harris County Federal Credit Union in 1951 with the commitment of providing affordable loans for all County employees.

Today, HCFCU serves members throughout Harris County with a full spectrum of financial solutions including checking accounts, savings accounts, investments and, of course, competitive lending solutions.

Company Description

A little lady with a big dream began a legacy that has lasted for 75 years. With the support of Harris County officials and others, Thelma Joyce Alsup—a hard-working employee in the sheriff’s department—established Harris County Federal Credit Union in 1951 with the commitment of providing affordable loans for all County employees. \r\rToday, HCFCU serves members throughout Harris County with a full spectrum of financial solutions including checking accounts, savings accounts, investments and, of course, competitive lending solutions.