Contracting Specialist

Managed Services Specialist (MSS)Organization: Telecom Management Solutions (TMS)Classification: ExemptReports to: Manager of Telecom Management ServicesSummary: The MSS is a customer facing support position focused on the client's experience with the lifecycle of Telecom Managed Solutions. This includes invoice and inventory management, contract and vendor management, and reporting and business intelligence. The MSS is chartered with delivering consultative cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.Levels: MSS, MSS I, MSS II, Sr. MSS, Sr. MSS I, Sr. MSS IIEssential Functions and Qualifications:Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc.Account Management in serving as an extension of a client's teamMicrosoft Office competency and fluency in ExcelConfidence in delivering in-person and web-meetings; to all levels/organizations of a client organizationPresenting to assigned clients their respective monthly "Performance and Opportunities Dashboard" and QBR's (Quarterly Business Reviews) & SBR's (Strategic Business Reviews) on a recurring basisManaging large volumes of data in excel and application databasesNavigating carrier portals (wireline/wireless)Preferred Competencies:General knowledge of business finance – cost allocation, AP and GL processBasic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR)Reviewing, understanding, interpreting and managing carrier contractsKnowledge of and understanding of pricing and benchmarking of telecom servicesUnderstanding of SAAS structure, architecture, and securityC-Level presentation and interaction skillsMajor Duties and Responsibilities:Ensure 100% capture of client invoices for on-time processingPerform invoice audit, review and approval within desired SLA for accuracy and AP/GL file runEstablish and maintain 100% telecom inventory integrity for each assigned clientProvide constant external feedback to clients on savings opportunities and best practices in Telecom ManagementComplete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Dashboard Review)Provide timely, detailed and accurate reporting to external and internal audiencesSkills and Abilities:Ability to escalate effectively and manage vendors (both partners and non-partner vendors)Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior managementAbility to work as a facilitator on project plans – implementations and installs/disconnectsAbility to leverage automation for efficiency and added customer benefitSupervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.Work Environment: This position is remote - work from home based. There is opportunity to work in office if desired.Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m EST.Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job or meet with the rest of the TMS team/company.Required Education and Experience:College Degree5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries (depending upon MSS level at time of hire)Additional Eligibility Qualifications: Job contingent upon a background checkEEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.Vatic's policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Vatic Outsourcing