Shipping Clerk

Shift: 1st

Hours: 5:00 AM - 5:30 PM; ability to work weekends, holidays, and overtime.


Why you will love working at Maola® :

• Built on over a century of dedication, Maola is always looking ahead-investing in our people, strengthening our communities, and securing fresh, local dairy for the future.
• Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products.
• We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and more-available within your first month.
• Our employees are an integral part of who we are - what you do and what you think matters.

SUMMARY


The Shipping Clerk is essential to ensuring the accurate and timely movement of products form our facility to our customers. The ideal candidate will possess strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Include the following.

• Receive and review orders for accuracy and completeness
• Ensure the correct products are picked, packed, and prepared for shipment
• Verify order contents, quantities, and shipping details to ensure accuracy
• Coordinate with shipping carriers to schedule pickups and deliveries in a timely manner
• Prepare shipping documentation and labels in compliance with regulatory and company requirements
• Monitor and track shipments to confirm on-time delivery and proactively address delays
• Communicate clearly and professionally - both verbally and in writing - with internal teams, carriers, and customers to provide shipping updates
• Respond promptly to customer inquiries related to order status, shipping timelines, and tracking information
• Enter finished goods into SAP with accuracy and attention to detail
• Support general warehouse and facility tasks during downtime, including cleaning, organizing, or operating a forklift (if certified)

BASIC REQUIREMENTS

• High School diploma or GED required
• Prior warehouse experience preferred
• SAP system experience is a plus
• Comfortable working in a cold environment with fluctuating temperatures
• Ability to obtain a pallet jack and/or forklift license preferred

COMPETENCIES

• Communication
• Communicate clearly and effectively through multiple channels - oral, written, visual, and non-verbal - ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
• Accountability
• Take responsibility for actions and anticipate challenges before they arise.
• Solve problems both within and outside of departments, proactively addressing issues as they occur.
• Customer Focused
• Prioritize understanding and meeting both internal and external customer needs.
• Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative
• Proactive in identifying opportunities and addressing potential threats.
• Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving
• Possess the ability to identify and address complex issues with minimal guidance.
• Skilled at analyzing challenges and finding practical, effective solutions.
• Collaboration
• Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
• Able to work harmoniously with others toward a common goal, recognizing and valuing each person's contributions, is fundamental to successful collaboration.

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk. The employee must be able to reach, bend, extend, and lift 50-60 pounds.

WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The work environment may require working in the cooler room with varying degrees of temperature and may include contact with water or dairy liquids.

• Exposed to a noise level of 90 decibels. The noise level in the work environment is usually moderate/high. Wet/slippery work conditions.

Maola Local Dairies® is a farmer-owned cooperative sustainably producing a full suite of nutritious dairy products. Maola processes milk, cream, butter, and dry milk powders through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.