TAM Manager, Google Cloud Consulting

TAM Manager, Google Cloud Consulting

Google Cloud Consulting ensures that our customers successfully adopt and integrate Google Cloud's technology to transform their businesses. As a Manager for the Technical Account Management (TAM) team, you will lead a team of technical advisors who serve as the critical link between Google Cloud and our customers. You will lead and coach a team of technical advisors (TAMs) dedicated to ensuring customers derive maximum value from their Google Cloud investments. You will drive a culture of proactive advisory, guiding your team to focus on Platform Health, Architectural Stability, and Operational Efficiency. You will empower your TAMs to serve as trusted technical partners who align Google Cloud's capabilities with their customers' critical business objectives, engaging effectively with stakeholders ranging from C-level executives to SREs and developers. In this role, you will advocate technical precision and operational excellence across customers' Google Cloud footprints. You will build influential partnerships with Engineering, Product, Sales, and Customer Engineering leadership to accelerate the adoption of architecture standards and elevate platform stability. Additionally, you will collaborate with peer leaders to scale best practices, fostering a collaborative environment that prioritizes shared success and continuous improvement across the global regions.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $174000 - $253000 (USD) + 20% bonus target + equity + benefits.

Responsibilities:

• Recruit, coach, and mentor a high-performing team of TAMs, driving a culture of proactive technical advisory focused on platform health, stability, and operational efficiency.
• Guide the execution of technical governance frameworks and health reviews, ensuring your team consistently identifies risks and drives architectural improvements across their accounts.
• Serve as the primary point of escalation for technical issues, partnering with Support and Engineering to resolve complex reliability issues and restore customer confidence.
• Drive operational excellence within your team, ensuring high-quality delivery of technical workshops, architectural reviews, and production readiness assessments.
• Aggregate customer feedback and technical trends from your team to provide actionable insights to Product and Engineering, influencing feature prioritization and fix requests.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.