Bilingual Consumer Collector

Job Summary SubroIQ is seeking a Bilingual Customer Service Specialist to grow our team. This role includes collecting outstanding balances, providing documentation, coordinating resolution of disputed invoices, and escalating high‑risk customer accounts when necessary. Job Responsibilities Communicate with businesses via the telephone and written correspondence. Complete activities such as phone calls, internet searches, third‑party report reviews, etc., to obtain reliable contact information. Maintain minimum account work standards as assigned by Management. Negotiate claims’ resolution with insurance carriers, attorneys, and responsible parties. Establish agreements for lien releases. Acquire background information, when necessary. Job Requirements Exercise independent judgment. Negotiate settlements. Basic proficiency with Microsoft Office, data entry, and strong computer skills. Excel preferred. Critical thinker. Strong attention to detail and goal‑oriented. Ability to deescalate adverse situations. Strong interpersonal, communication, and organizational skills. Dependability. Customer Service experience is REQUIRED. Compensation and Benefits $18 - $20 per hour (DOE). Benefits package with health, dental, vision, life, and disability coverage options. 401(k) retirement plan option with company matching. Generous paid time off policy – start with 18 days per year. Paid holidays immediately upon hire – 7 standard holidays & 2 floating holidays of your choice. Seniority Level Entry level Employment Type Full‑time Job Function Sales, General Business, and Education Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing #J-18808-Ljbffr Brown & Joseph AR Management | an ARMStrong IS Company