Assistant Retail Manager

Job Description

Job Description

The Assistant Manager is responsible for supporting the daily operations of the dry cleaning drop store, ensuring excellent customer service, accurate garment intake and tracking, proper cash handling, and smooth coordination with the cleaning plant. This role helps supervise staff, resolve customer issues, and maintain operational, quality, and compliance standards.

Key Responsibilities

Store Operations

• Support day-to-day operations of the dry cleaning drop store

• Open and close store according to schedule and procedures

• Ensure accurate garment check-in, tagging, and order entry in POS system

• Verify outgoing orders for accuracy and completeness before customer pickup

• Coordinate garment transfers to and from cleaning plant

• Maintain organized garment racks and storage areas

• Monitor workflow and turnaround times

Customer Service

• Provide professional, courteous customer service at all times

• Greet customers and assist with garment intake and pickup

• Explain services, pricing, stain limitations, and turnaround times

• Handle customer concerns, complaints, and special requests

• Resolve service issues or escalate to Store Manager when needed

• Build repeat business through positive customer relationships

Staff Support & Supervision

• Assist with training new employees on POS, tagging, and intake procedures

• Help manage staff schedules and shift coverage

• Provide on-the-job coaching and performance feedback

• Ensure staff follow customer service and garment handling standards

• Step in for counter staff when volume is high or coverage is limited

Cash & POS Management

• Operate and oversee POS transactions

• Ensure accurate pricing and order entry

• Handle cash, credit card, and digital payments

• Perform drawer counts and assist with daily reconciliation

• Follow loss-prevention and fraud-control procedures

Quality Control

• Inspect incoming garments for stains, damage, and special care needs

• Document garment condition at intake

• Verify finished orders match tickets and customer requests

• Flag quality issues to plant or manager promptly

Inventory & Supplies

• Monitor store supplies (tags, bags, receipts, packaging materials)

• Assist with ordering and restocking supplies

• Maintain clean and professional front-counter and lobby area

Compliance & Safety

• Follow company policies and operating procedures

• Maintain a safe, clean, and hazard-free store environment

• Protect customer data and transaction confidentiality

Qualifications

• High school diploma or equivalent required

• Prior retail, customer service, or dry cleaning experience preferred

• Supervisory or team lead experience preferred

• Basic computer and POS system skills

• Strong communication and problem-solving skills

• Reliable and detail-oriented

Physical Requirements

• Standing for extended periods

• Lifting and moving garment racks and bags (up to ~25–30 lbs)

• Reaching and bending frequently

Schedule

• Flexible schedule including evenings and weekends as needed

Every Tide Cleaners is locally owned and operated and made up of a team of cleaning experts with years of unmatched experience in garment care. Our Tide-trained experts follow trusted laundry practices based on more than 70 years of experience.

At Tide Cleaners, our mission is to make caring for clothes so perfect and simple that your life doesn’t have to revolve around laundry.

Company Description

Every Tide Cleaners is locally owned and operated and made up of a team of cleaning experts with years of unmatched experience in garment care. Our Tide-trained experts follow trusted laundry practices based on more than 70 years of experience. \r\n\r\nAt Tide Cleaners, our mission is to make caring for clothes so perfect and simple that your life doesn’t have to revolve around laundry.