Sr. ServiceNow Project Manager/Product Owner

Sr. ServiceNow Project Manager/Product Owner

Position Description
CGI is in the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a Federal CGI Partner, you have the opportunity to be a shareholder at CGI and join a family of 91,000 CGI Partners strong.

CGI Federal is seeking an experienced ServiceNow Project Manager / Product Owner to help lead enterprise transformation initiatives ServiceNow Program Office. This role is responsible for managing product roadmaps, supporting Agile delivery teams, and ensuring high-quality implementation of ServiceNow capabilities across multiple business areas. The ideal candidate brings strong experience in ServiceNow Program Office support, requirements definition, enterprise workflow design, and cross-functional coordination in a federal environment.

***This position is located in our Baltimore, MD office with work performed at client site in Woodlawn, MD 5 days/week***

Your future duties and responsibilities
. Serve as the Project Manager / Product Owner, defining vision, roadmap, and priorities for key ServiceNow capabilities.
. Support planning and delivery of ServiceNow enhancements and enterprise initiatives across areas such as IT Service Management (ITSM), Enterprise Architect (EA), IT Asset Management (ITAM), Strategic Portfolio Management (SPM)
. Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos, and retrospectives.
. Conduct requirements sessions, interviews, workshops, and process mapping with stakeholders across the organization.
. Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation.
. Collaborate closely with architects and developers to ensure implementation aligns with business needs.
. Recommend process improvements, workflow optimizations, automation opportunities, and user experience enhancements.
. Support change management activities including communications, training materials, knowledge articles, and stakeholder readiness.
. Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption.
. Maintain clear documentation including requirements, design artifacts, release notes, training guides, and testing results.
. Ensure all platform enhancements comply with federal security, accessibility, and data governance requirements (e.g., Section 508, NIST, FedRAMP).

Required qualifications to be successful in this role
. Candidates must have ability to obtain and maintain a Public Trust clearance
. Bachelor's degree and a minimum of 7 years of relevant professional experience
. 8+ years of experience in IT project or product management, with over all 8+ years of experience and 4+ years focused on ServiceNow.
. Strong understanding of ServiceNow modules including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal.
. Cloud Management Platform experience
. Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders.
. Strong analytical, facilitation, and communication skills with the ability to translate business needs into actionable technical requirements.
. Experience delivering enterprise initiatives within government or large-scale organizations.

Desired qualifications/non-essential skills required:
. ServiceNow certifications such as: Certified System Administrator; Certified Implementation Specialist (e.g., ITSM, ITOM, ITAM, SPM)
. PMP, SAFe PO/PM, Scrum Master, or similar Agile certification
. Experience with enterprise architecture, data modeling, and workflow automation.
. Familiarity with federal IT governance, accessibility standards, and security frameworks.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $176,300.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.