CDH Engagement Specialist

About ThrivePass At ThrivePass, we’re on a mission to help employees and businesses thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Our Values Courageous – We embrace new challenges and fresh ideas. Authentic – We show up as our true selves and value transparency. Resourceful – We find creative solutions and make things happen. Excellent – We hold ourselves accountable and take pride in our work. Location & Employment Location: Remote Employment Type: Full-time What You’ll Do The Engagement Specialist is integral to our customer support team, working directly with our members. This role ensures the highest level of customer satisfaction through timely, empathetic communication and delivery of accurate solutions. Bring fresh ideas to the table—innovation and continuous improvement. Collaborate with cross-functional teams. Deliver stellar customer service to CDH members and plan participants. Interact with members through our ticketing system to answer inquiries in a timely manner. Provide professional and empathetic phone support. Review, evaluate, adjust, and process claims from employees and insurance companies including FSA, HRA, and qualified commuter benefits. Consistently meet and exceed SLAs for claim processing accuracy and volume, and for call quality. Identify issues or inefficiencies and follow the escalation path for resolution. Maintain timely and effective member support, problem resolution, and proactive follow-up. What You Bring A drive to innovate in employee benefits and simplify complex processes. A team-first attitude. Accountability—setting clear expectations and following through. Must Haves 1–3 years of experience as a claims adjuster, customer service, phone support or similar field. Preferred: experience with Alegeus. Familiarity with standard insurance concepts and practices such as medical insurance, FSA, HSA, and COBRA. Demonstrated ability to deliver high-quality customer service. Working knowledge of Microsoft Word and Excel. Comfort with technology and phone systems. Ability to identify and provide solutions for client needs. Quick learner and detail-oriented. Strong verbal and written communication skills. Customer-centric with a strong desire to help people; highly empathetic. Positive attitude. Takes initiative to uncover/develop solutions before escalating issues. Ability to take on new projects and transition between tasks quickly. Team player receptive to coaching and adaptable to change. Desire to grow each day. Ability to work remotely. Why You’ll Love Working Here $44,000–$50,000 annual salary. A culture that values courageousness, authenticity, resourcefulness, and excellence. Opportunities to grow, learn, and level up your skills with a team that celebrates wins. Competitive benefits package supporting employee well-being. An inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of our activities or operations. Join Us! If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! #J-18808-Ljbffr