Concession Associate

Concession Associate

About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? An individual that seeks to play hard, care deeply, grow together, strive for excellence, and create awesome experiences.

Why You'll Love Being Part of the TOCA Team:

• Competitive pay and on-demand pay
• Part-time, flexible scheduling
• Career growth & development
• Employee assistance program
• Active & fit membership
• Benefits hub discount marketplace
• So many TOCA perks we can't name all of them, but we'll try: 4 TOCA training sessions, 50% off classes, free pick/league play, 1 free birthday party, food and beverage discount, and 2 free packages to share with your squad!

Job Highlights:

Job Title: Concession Associate

Location: Rocky River, OH

Reports To: General Manager

Compensation: Competitive hourly pay with internal growth opportunities

Position Overview: We are seeking a passionate and enthusiastic individual to join our soccer training facility team as a Concessions Associate. As a Concessions Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility. This part-time role will be a vital part of creating a positive and memorable experience for our guests. You will be responsible for making every guest feel welcome, valued, and leave with a smile. Whether it's assisting with inquiries, providing information, or facilitating a seamless experience, your warm demeanor and exceptional customer service skills will contribute to a memorable and enjoyable experience for our guests.

Role Scope & Responsibilities:

• Provide exceptional customer service with a friendly and positive attitude
• Prepare and serve a variety of concession items, from popcorn and nachos to refreshing beverages
• Handle cash transactions accurately and efficiently
• Keep concession areas clean, organized, and stocked with tasty treats
• Assist with maintaining a welcoming and enjoyable atmosphere for guests

Qualifications & Experience:

• High school diploma or equivalent
• Previous customer service, hospitality, or guest relations experience
• Excellent interpersonal and communication skills to engage with guests, teammates, and leadership
• Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer values
• Ability to work in a fast-paced environment with a smile
• Proficiency in basic math skills and cash handling
• Flexibility to work evenings, weekends, and holidays
• Ability to kneel, bend, reach, climb, and stand for long durations of time
• Ability to move and lift equipment and supplies of 30+ pounds

Benefits:

Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility. Positive and supportive team culture that values continuous improvement and excellence.