AI Automation & Agentic Systems Engineer

Overview Monotype is a leading type and technology company that brings brands to life through innovative typography and corresponding technology. We are seeking an AI Automation & Agentic Systems Engineer to help transform enterprise workflows through AI‑first automation and intelligent agent orchestration. Responsibilities Design and configure AI‑driven workflows and multi‑agent automation systems that streamline and orchestrate business processes. Build and manage AI automations using low‑code/no‑code orchestration platforms such as n8n, Workato, UiPath, Zapier, Make, AWS Bedrock, Watsonx, and emerging AI agent tools. Configure AI agents, integrations, and workflows across enterprise platforms and internal business systems. Translate business and operational requirements into scalable AI‑enabled automation solutions. Connect systems and tools using APIs, connectors, integrations, and workflow automation technologies. Support integrations across platforms such as Salesforce, SAP, Slack, Teams, SharePoint, Workday, and other enterprise applications. Leverage AI platforms including OpenAI, Anthropic, Gemini, Azure OpenAI, and related tooling to support intelligent automation initiatives. Help implement Retrieval‑Augmented Generation (RAG) workflows and enterprise knowledge retrieval capabilities where applicable. Establish operational processes, monitoring, and governance practices to ensure reliable and effective AI automations. Collaborate with business stakeholders, IT teams, and operations leaders to identify automation opportunities and improve workflows. Contribute to the company’s evolving AI automation and orchestration strategy through continuous improvement and experimentation. Qualifications Bachelor’s degree in Information Systems, Business Technology, Computer Science, MIS, or a related field. 3+ years of experience in IT administration, business systems analysis, automation, workflow configuration, or related technical operations roles. At least 1 year of hands‑on experience working with AI tools, AI automation platforms, or LLM‑powered workflows. Experience configuring and orchestrating AI agents or automation workflows using low‑code/no‑code tools rather than traditional software development. Strong understanding of business process automation and the ability to translate operational needs into scalable workflows. Familiarity with workflow orchestration, integration, and connector platforms such as MuleSoft, Boomi, Workato, Zapier, UiPath, or similar technologies. Experience integrating enterprise systems and applications using APIs, connectors, and automation platforms. Comfortable working across SaaS and enterprise tools such as Salesforce, Slack, Teams, SharePoint, SAP, or Workday. Strong systems‑thinking and problem‑solving abilities with a focus on automation and operational efficiency. Ability to work cross‑functionally with business stakeholders and technical teams to implement practical AI‑driven solutions. Excellent communication skills with the ability to explain technical workflows to non‑technical audiences. Experience with AI technologies can be emerging/newer experience; practical implementation and curiosity are valued. Preferred Traits Builder mindset with strong curiosity around AI automation and agentic technologies. Comfortable navigating ambiguity and evolving business requirements. Self‑directed with the ability to work independently and take ownership. Interested in improving operational efficiency through automation and AI‑enabled workflows. Experiment‑driven mindset with a willingness to continuously learn and adapt to emerging technologies. Benefits Hybrid work arrangements and competitive paid time off programs. Comprehensive commercial medical insurance coverage. Competitive compensation with corporate bonus program and uncapped commission for quota‑carrying roles. Creative, innovative, and global working environment in the creative and software technology industry. Highly engaged events committee to keep work enjoyable. Reward & Recognition Programs (including President’s Club for all functions). Professional onboarding program with robust targeted training. Development and advancement opportunities through high internal mobility across the organization. Retirement planning options to save for your future. Equal Opportunity Employment Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. #J-18808-Ljbffr