Front Desk Associate

Location 302 Soda Creek Rd, Idaho Springs, CO, 80452-1990, United States Base Pay $20.00 - $22.00 / Hour Job Category Customer Service Relocation Expense Covered No Employee Type Non Exempt FT Required Degree High school Manage Others No Position Summary The Front Desk Associate is the first and last point of contact for guests at a hot spring hotel in the Colorado Rocky Mountains. This role is responsible for delivering a welcoming, informative, and efficient guest experience while supporting daily front desk operations in a wellness-focused resort environment. Key Responsibilities Greet guests warmly and provide professional check-in and check-out services Assist guests with reservations, room assignments, and general inquiries Provide information about hotel amenities, hot springs, spa services, and local attractions Process payments, room charges, and cash handling accurately Respond to guest requests and concerns with courtesy and a solutions-oriented approach Coordinate with housekeeping, maintenance, and spa teams to support guest needs Maintain a clean, organized, and welcoming front desk and lobby area Follow all hotel policies, procedures, and service standards Uphold safety, security, and confidentiality guidelines Competitive hourly wage based on experience Health (50% of premium covered) & dental (Full time hourly employees eligible) Paid time off and holiday incentive pay Resort perks, including rooms and water amenities Opportunities for growth within a unique mountain resort setting Qualifications & Experience Previous customer service or hospitality experience preferred, but not required Strong interpersonal and communication skills Positive attitude with a guest-first mindset Ability to multitask and remain calm in a fast-paced environment Basic computer skills; experience with hotel property management systems (PMS) a plus Availability to work flexible schedules, including evenings, weekends, and holidays Attention to detail and accuracy Time management and organization Problem-solving and adaptability Teamwork and collaboration Work Environment & Physical Requirements Guest-facing role in a resort setting located in Colorado’s Rocky Mountains Ability to stand for extended periods Comfortable working at high altitude and in a dynamic, service-oriented environment #J-18808-Ljbffr