Customer Operator

Carmax - 8989 Abercorn Street - Responsibilities: Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.; Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.; Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.; Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.; Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.