Specialized Customer Solutions Representative

Specialized Customer Solutions Representative

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts? If you answered yes to these questions, then this position could be for you! Curries, an ASSA ABLOY brand, is looking to add a Specialized Customer Solutions Representative to our manufacturing facility located in Mason City, Iowa. This is a full-time, on-site role reporting directly to the Customer Service Manager. Our team is growing and there has never been a more exciting time to join us!

What would you do as our Specialized Customer Solutions Representative? You would play an integral role in ensuring the success and satisfaction of our customers. You will be responsible for providing front-line support, follow-up and assisting with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.

The Skills and Experience You Need: Strong math skills. Excellent computer skills with experience in Microsoft Office (Excel, Word, PowerPoint, Outlook), Internet, etc. Excellent organizational, planning, and analytical skills necessary. GED or High School diploma required. Two (2) to Four (4) years manufacturing industry experience preferred. Associates Degree or Bachelor's Degree in Business, Engineering, or related area of study preferred. Ability to communicate effectively, utilizing both verbal and written communications Strong attention to detail and the ability to interpret technical information such as templates, blueprints and production drawings. Good analytical and critical thinking skills. Willingness to work in a collaborative team environment. Able to work on own initiative without immediate supervision.

What we offer! We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team: Competitive Salary Paid Vacation, Sick Time, and paid Company Holidays Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance 401(k) Program with company contributions Tuition Reimbursement, Learning and Career Development opportunities Flexible Spending Employee Assistance Program Gym reimbursement On-site Health Clinic Discount portal Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career.