Customer Experience Specialist

How you’ll help us Keep Climbing (overview & key responsibilities) Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a performance-based culture and a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customer’s travel not only outstanding but memorable. Delta is seeking Customer Experience Specialists who are Bilingual in English & Portuguese to join the RES & Care team. You must be fluent in English & Portuguese to be eligible for the Bilingual Customer Experience Specialist opportunity. In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by: Actively listening Quickly identifying and owning customer issues Actively search for solutions to problems Making quality decisions Attention to detail Interacting with a globally diverse group of customers and colleagues Specialists consistently sell travel-related services and promote credit card vendor partner products. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements. There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms. Take a look at Delta’s behind the scenes Customer Experience Specialist Job preview Job preview here ( . What you need to succeed (minimum qualifications) High School diploma, GED, or High School Equivalency Be at least 18 years of age Authorized to work in the United States Fluent English & Portuguese Embraces diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment Demonstrates that privacy is a priority when handling personal data What will give you a competitive edge (preferred qualifications) One year of experience working in sales or customer service is helpful but not required. Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values — Care, Integrity, Resilience, and Servant Leadership every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9% Paid time off including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Recognition rewards and awards through the platform Unstoppable Together Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare Starting pay: $22.05 per hour Delta Air Lines, Inc. is an Equal Employment Opportunity / Aff: iritive Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here #J-18808-Ljbffr