Service Manager

Waltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first-class services with a focus on public health and safety. We innovate to add new services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles. Position The Service Manager will base out of our Agawam, MA branch. Benefits Competitive Compensation; Base Salary & Bonus Plan Comprehensive benefit package that includes medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more! Paid Time Off (Holiday/Vacation/Sick) Company Vehicle & Gas Card Award-winning Company Paid Training! Smartphone, Equipment, etc. Opportunities for Growth, Development, and Advancement Awards and recognition Responsibilities The Service Manager will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational leader, you will be responsible for the overall management of the service team, including delivering quality service, fleet management, service team sales, and overall customer satisfaction. What You’ll Be Doing Lead and mentor a group of front line colleagues Provide highly skilled hands-on management Train and develop technicians Monitor scheduling and routing to drive efficiencies and productivity Schedule client services and route service technicians Motivate the service team to provide high-quality customer and technical services Guide service technicians in resolving client issues and concerns Ensure that customer expectations are met Have experience interacting with both commercial and residential clients Perform quality site inspections Review and submit all service-related documents and reporting Assist with interviewing and selecting service technicians and trainees Maintain inventory of equipment and supplies Multi-task within a fast-paced environment Qualifications The ideal candidate will have at least 3 years of SUPERVISORY or management experience with direct or indirect reports in a service-based industry (e.g., package delivery, beverage, uniform, vending services; pest control, lawn care or construction). Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long-term, profitable relationships. Requirements: High School Diploma/GED Excellent communication skills Valid Driver’s license Must be 18 years of age We will consider for employment all qualified candidates in a manner consistent with the requirements of applicable federal, state and local laws. Physical Demands / Working Environment Safely use a ladder within the manufacturer's weight capacity Lift and carry up to 50 lbs. Safely access crawl spaces, attics, confined spaces, rooftops, etc. Ability to work in all types of weather conditions Estimated Salary Range: $65,000.00 per year plus Bonus Plan Want to learn more about working at Waltham Pest Services? Remove or update this line as needed. Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr