SECURITY SHIFT SUPERVISOR

Security Shift Supervisor

The Security Shift Supervisor is responsible for supervising the daily activities of the Security Department on assigned shift; provides support for other departments as needed.

The Security Shift Supervisor:

• Is responsible for training, and motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.
• Ensures that proper arrest procedures and detainment techniques are carried out in violations of criminal law.
• Ensures that all company and departmental procedures are followed; assists various local, state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Maintains current information on local criminal activity, etc., to ensure the protection of company assets, guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other casinos.
• Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.
• Provides support to departmental management in the event of sensitive and/or dangerous situations involving terminations, thefts, team member or guest issues, etc.
• Is responsible for transportation of "for cause" drug/alcohol testing, as needed.
• Conducts training classes on various topics such as: CPR, First-Aid, Bomb Search & Recognition, Disaster Planning and Evacuation, investigation of accidents, etc.
• Acts as the On-Scene Leader that reports to the Security Manager for any life safety emergency (such as, fire, flood, bomb threat, evacuation, man-overboard, etc.) on the vessel to ensure safety of casino guests, employees and property.
• Provides support to other departments to ensure that proper procedures for Games, Slots, Cashiers, drops, etc., are implemented and maintained.
• Maintains a high level of awareness as to criminal and civil laws as it pertains to Belterra; may conduct investigations where required.
• Prepares complete and accurate reports to ensure that management is kept abreast of security related incidents.

Qualifications

• This position spends a majority of on-duty time standing and/or walking in public areas of the property, including but not limited to, the casino, pavilion, restaurants, meeting spaces, rooming areas, parking lots, golf course and grounds.
• Must be able to effectively and efficiently transverse stairs, uneven surfaces, varied flooring surfaces and ground coverings while patrolling, responding to calls for service or emergency situations.
• Ability to compose, review and comprehend, clear, concise and accurate reports.
• Must be able to identify and quickly respond to potential problems, altercations and conflicts and defend self and others in combative situations.
• Must be able to lift, push and pull up to 50 lbs, move money boxes, carts and drop equipment as necessary.
• Must be able to assist sick or injured guests and/or employees.
• Ability to communicate courteously, effectively, and professionally with guests, outside contacts and all levels of employees.
• Must be able to use tools and equipment, including but not limited to, keys, handcuffs, flashlights, radios, computers and other tools specific to the position.
• Must be flexible to work varying shifts and time schedules as needed.
• Ability to perform duties under varying conditions, including but not limited to, exposure to varying levels of smoke, crowds, noise, and changing weather conditions.
• Minimum of two (2) years' experience in security, law enforcement or military.
• At least one (1) year experience in supervision, preferred
• Basic knowledge of Indiana civil and criminal laws and Indiana Gaming Commission regulations.
• Basic knowledge of county and state ordinances.
• Knowledge and understanding of electronic, video, and alarm functions.
• Knowledge of Microsoft Office, preferred.
• Valid driver's license, preferred.
• AED, CPR Certified, First Aid Certification and Blood Borne Pathogen training, preferred.
• Effective verbal and written communication skills.
• Ability to compose clear, accurate, and concise reports.
• General familiarity with investigative procedures.
• Ability to maintain confidential information.
• Must be bondable with no felony convictions.
• Ability to work in a drug free environment and pass a chemical dependency test as required.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.