Manager, Operations (Outpatient), Full-time, Day shift

Located in Kailua, Adventist Health Castle has been one of the area's leading healthcare providers since 1963. We are comprised of a 160-bed hospital, eight medical offices, home care services, urgent cares and a vast scope of services located throughout O'ahu. In 2017, Adventist Health Castle was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence. O'ahu is known for its ideal climate, diverse culture and picturesque landscape. The allure of Castle's laid-back lifestyle is complimented by its close-knit and proud community.

Job Summary:

Manages outpatient operations of the facility to ensure provision of high quality, cost-effective medical services. Manages overall clinical, quality, administrative and fiscal aspects of the organization. Identifies and resolves technical, operational and organizational problems. Supervises and directs the activities of various levels of assigned personnel utilizing both professional and supervisory discretion and independent judgement.

Job Requirements:

Education and Work Experience:

• Bachelor’s Degree or equivalent combination of education/related experience: Required
• Master's Degree: Preferred
• Five years' technical experience: Preferred
• One year's leadership experience: Preferred

Essential Functions:

• Works with the site medical expense team to provide direction for actions to control targeted costs for inpatient and outpatient services. Conducts regular agenda driven meetings with staff to address issues, concerns, and to communicate mission of organization. Manages, organizes and plans the operation of assigned clinics.
• Develops and manages budgets. Plans, monitors and maintains staffing, capital and operational budgets. Assists with reviewing clinic systems, concerns, budgets and goals with physicians, including cost reduction and revenue enhancement.
• Strategizes with the senior staff regarding program expansion, business development and new care models. Focuses on quality improvement, utilization and reducing medical costs while incorporating the skills of provider partners whenever possible.
• Provides leadership to staff, giving direction and guidance to staff as appropriate. Plans, budgets, organizes and manages the department to accomplish operational and strategic objectives. Analyzes and interprets complex data sets and reports, i.e., variance analysis, financial/quality, population specific reports.
• Develops and updates comprehensive medical management work plans/programs to ensure revenue accuracy.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.